Manager, Social Media Engagement

🕒 2 days ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $98.1k - $167.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💕 Social Media Manager

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Allstate

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1931

💸 Finance

💰 Post-IPO Equity on 2014-01

Insurance • Finance

Allstate is an industry leader in providing insurance solutions, focusing on home, auto, device, and identity protection. With a commitment to customer well-being, Allstate aims to instill peace of mind and financial security for its customers. The company also emphasizes community impact and sustainability through various initiatives, showcasing their dedication to social responsibility and positive change.

📋 Description

• Lead Allstate’s social engagement strategy—building brand affinity through meaningful, real-time interactions • Own end-to-end engagement operations, turning social conversations into brand opportunities • Oversee community management and escalation workflows for reputational risks • Guide the team to deliver authentic, on-brand interactions via scalable frameworks • Act as subject matter expert for Sprinklr across listening, engagement and reporting • Mine opportunities using tools including Sprinklr, Plot and Meltwater • Lead, coach and develop a high-performing team

🎯 Requirements

• 5+ years of experience in social media-focused roles • Hands-on experience with enterprise social platforms and listening tools; Sprinklr expertise required • Strong understanding of social platforms, culture and reputation dynamics • Ability to translate listening data into clear, actionable insights • Strategic thinker with strong operational execution • Clear, concise communicator and collaborative partner • Curiosity and fluency in emerging social technologies.

🏖️ Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. • Monthly connectivity reimbursement to help offset internet costs.