Customer Engagement Representative – National Business Team

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Almo Corporation

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

🛒 Retail

🔧 Hardware

B2B • Retail • Hardware

Almo Corporation is the largest independent U. S. distributor of appliances, consumer electronics, professional audio/video equipment, drones, furniture and housewares, serving retail and reseller partners nationwide. The company operates multiple regional distribution centers and offers logistics, supply chain and marketing services, FF&E and hospitality solutions, commercial drone products and training, and branded appliance offerings. Almo focuses on supporting retailers and resellers with technology infrastructure, logistics capabilities, and personalized service while emphasizing sustainability and employee-focused programs.

📋 Description

• Initiate outbound calls to prospective and existing customers, typically on leads generated from manufacturer partners, Almo E4 events or other conferences, from direct end-user or ALMO reseller inquiries, as well as ALMO-initiated campaigns/promotions. • Articulate ALMOs value proposition and offerings and overcome objections from prospects. • Utilize email to transmit and receive information for account set-up, to create meeting invitations, and other communications. • Participate in video meetings and trainings. • Obtain information from customer/prospect, maintain activities in SalesForce and/or other CRM system to demonstrate successful progress of engagement pipeline and metrics. • Build strong rapport with customers by phone and email to understand their objectives and initiate engagement towards development of long-lasting relationships.

🎯 Requirements

• Bachelors degree or equivalent work experience • Strong verbal and written communication skills • Proven ability to persuade and influence others to reach a specific objective/ course of action • Possess the competencies of self-direction, showing initiative, establishing trust, active listening, overcoming resistance, being resilient against challenges • Display a passion for winning and entrepreneurial spirit • Proficiency in Microsoft Office: Word, Excel and PowerPoint • Sales and/or sales administrative experience preferred • Experience in the AV industry a major plus, but not required • Proven track record of being customer-centric and initiating prospect/customer engagement • Ability to network within a customer organization to identify all key influencers and decision makers • Ability to multi-task and exceed customer expectations and responsiveness • Sound analysis and critical decision making skills

🏖️ Benefits

• NBT members will receive ongoing coaching and development from the NBT leaders