Technical Account Manager

🕒 6 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aloplay

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🎲 Gambling

🤝 B2B

☁️ SaaS

Gambling • B2B • SaaS

Aloplay is a B2B iGaming technology provider offering a modular, AI-powered all-in-one platform for casino and sportsbook operators. It provides player account management (PAM), content aggregation via a single API to hundreds of game studios and thousands to hundreds of thousands of games, a prediction/event-based trading engine, CRM/loyalty/gamification tools, payments, analytics, and managed turnkey and white-label services. Built on microservices with enterprise-grade security and multi-jurisdiction compliance, Aloplay sells its platform and operations as SaaS and managed services to licensed operators looking to launch, scale, and operate online casinos and sportsbooks.

📋 Description

• Provide technical support to B2B clients and internal B2C brands • Resolve platform issues, manage tickets and escalations, and meet SLAs • Communicate incident updates and resolutions • Troubleshoot accounts, payments, bonuses, wallets, game launches, and settlements • Support third-party integrations and BackOffice configurations • Analyze APIs, callbacks, logs, and errors to identify root causes • Coordinate incident resolution with internal teams and external providers • Escalate critical issues promptly and recommend permanent fixes • Maintain technical guides and document incidents, root causes, and resolutions • Improve support processes and reduce recurring issues

🎯 Requirements

• 2+ years of experience in Technical Account Management, L2 Technical Support, or a similar technical role in iGaming • Strong understanding of casino platforms, BackOffice systems, and casino operations • Experience with casino game providers, aggregators, and third-party integrations • Knowledge of REST APIs, JSON, HTTP requests, webhooks, and callbacks • Experience investigating technical issues using logs and tools such as Postman • Understanding of player wallets, gaming transactions, bonuses, and payment flows • Experience with Jira or similar ticketing systems • Good command of English • Experience with B2B casino platforms or white-label solutions • Basic SQL knowledge • Experience supporting multiple casino brands or operators

🏖️ Benefits

• An attractive remuneration package, based on qualifications and experience • Continuous learning and development opportunities • Company-wide events and team activities • Wolt monthly allowance • Free snacks, fruits, and beverages • Medical and wellness app supporting mental and physical well-being