IT Operations Specialist

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Alpaca

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔌 API

💳 Fintech

₿ Crypto

API • Fintech • Crypto

Alpaca is a fintech company that provides a comprehensive brokerage and trading platform through a suite of APIs. These APIs enable developers and businesses to integrate algorithmic trading, app development, and embedded investing into their services. Alpaca offers services like trading in US stocks, ETFs, and cryptocurrency with options for local currency transactions. The company is recognized for its cyber security practices and is a member of FINRA and SIPC. Alpaca is ideal for fintech startups, broker-dealers, hedge funds, and other financial services looking to build sophisticated trading applications and platforms with minimal friction through their well-documented Broker API.

📋 Description

• Serve as the go-to person for IT helpdesk requests • Diagnose and provide IT support for staff • Work with HR and Security to manage onboarding and offboarding activities • Set up and deploy laptops, devices, software, and other hardware • Assist with shipping and receiving hardware assets • Manage MDM systems, including BYOD • Maintain the firm's inventory of IT assets • Manage and secure endpoint devices under the direction of the Security Team • Provide staff training on IT-related topics • Assist with change management and procurement activities • Perform other related duties as required • Report directly to the IT Support Lead

🎯 Requirements

• 3+ years of experience in an IT support or helpdesk role • Deep expertise in Linux, MacOS, and Windows system administration, including device management, patching, and operational support • Experience with automation workflows, SSO configurations, and scalable onboarding processes • Good scripting skills with a drive for automation • Proven experience managing enterprise SaaS platforms • Experience with cloud-centric environments and cybersecurity capabilities • Experience with traditional on-prem LAN/WAN environments • Excellent communication skills, fluent in English (written and verbal) • Ability to cover Mountain time or Pacific time zones • Available for on-call rotations and after-hour responses as needed • Strong analytical and problem-solving skills • Proactive self-starter and self-motivator focused on continuous improvement • Bachelor’s degree in Information Technology or a related field (nice-to-have) • IT or Security-related certifications (nice-to-have) • Understanding of financial and privacy regulations (nice-to-have) • Experience in the financial services industry (nice-to-have) • Business acumen to balance stakeholder tradeoffs, technology feasibility, and budget constraints (nice-to-have)

🏖️ Benefits

• Competitive Salary & Stock Options • Health Benefits • New Hire Home-Office Setup: One-time USD $500 • Monthly Stipend: USD $150 per month via a Brex Card