AlphaSense
1001 - 5000 employees
Founded 2011
đź’Ľ Consulting
🏥 Healthcare
đź“Ł Marketing
đź’° Debt Financing on 2022-06
Consulting • Healthcare • Marketing
AlphaSense is a market intelligence and search platform that empowers companies to unlock critical insights across an extensive universe of public and private content, including company filings, broker research, expert calls, and market trends. Its AI-driven technology affords users the ability to conduct comprehensive due diligence with speed and accuracy, reducing uncertainty and blind spots in decision-making. Trusted by major corporations, financial institutions, and asset management firms globally, AlphaSense serves sectors such as financial services, health care, and technology by providing generative AI-powered solutions that integrate internal proprietary data with external premium content.
Associate, Customer & Product Support
🔥 0 minutes ago
🇺🇸 United States – Remote
đź’µ $65k - $81k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
🚫👨‍🎓 No degree required
🦅 H1B Visa Sponsor
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AlphaSense
1001 - 5000 employees
Founded 2011
đź’Ľ Consulting
🏥 Healthcare
đź“Ł Marketing
đź’° Debt Financing on 2022-06
Consulting • Healthcare • Marketing
AlphaSense is a market intelligence and search platform that empowers companies to unlock critical insights across an extensive universe of public and private content, including company filings, broker research, expert calls, and market trends. Its AI-driven technology affords users the ability to conduct comprehensive due diligence with speed and accuracy, reducing uncertainty and blind spots in decision-making. Trusted by major corporations, financial institutions, and asset management firms globally, AlphaSense serves sectors such as financial services, health care, and technology by providing generative AI-powered solutions that integrate internal proprietary data with external premium content.
đź“‹ Description
• Act as the first line of defense and escalation point for complex customer inquiries and technical issues • Guide customers through product features and functionalities to maximize platform value • Identify common questions and improve documentation, help center articles, and in-app tours • Partner with Customer Education on live training, queries, and session chat • Investigate, diagnose, troubleshoot, and resolve email and live-chat queries • Lead support calls with customers as needed • Escalate tickets to appropriate teams while providing customer updates and confirming resolution • Partner with Product and Engineering by conveying customer feedback and feature requests • Qualify, triage, and repackage debugging steps for technical teams • Own level 1 support of internal support channels • Lead incident responses with SRE and liaise between Engineering and Support • Build product expertise and stay current on new features • Contribute to and lead new-hire training sessions • Create and update knowledge base articles, tutorials, and support documentation • Lead beta testing and provide feedback on new features
🎯 Requirements
• 3 or more years of experience working in a client/product support role • Intelligent, articulate, consultative, and confident client-facing professional • Customer-first mindset and ability to solve complex problems • Collaborative approach and willingness to assist others • Strong communication skills and ability to explain complex issues simply • Stable, professional home working environment equipped for high-level support • Capacity for a dual-screen configuration • Curiosity, proactivity, continuous-improvement mindset, quick learning, and adaptability • Strong attention to detail and effective time management • Ability to rigorously prioritize under pressure • Interest in AI, technology, and software applications
🏖️ Benefits
• Performance-based bonus may be offered • Equity may be offered • Generous benefits program • Dual-screen equipment provided by AlphaSense • Customer Education and training exposure • Cross-functional exposure and career growth opportunities
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