Health Navigator

Job not on LinkedIn

🔥 12 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $20 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Altais

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

👥 B2C

🧘 Wellness

B2C • Wellness

Altais is a California-based healthcare provider network that unifies multiple medical brands to offer coordinated primary care, urgent care, specialty services, hospitals and labs, and mental and senior health across Northern and Southern California. The organization supports physicians and care teams with technology-enabled patient portals and value-based care partnerships, serving patients directly while also working with providers and partners to improve access, affordability, and care coordination.

📋 Description

• Support clinical staff through the completion of components of case management and disease management programs • Focus on care coordination and short-term assistance to members needing support in accessing medical, social or behavioral services or information from providers and community services • Provide support to participants/patients/members in case and disease management programs to meet their treatment/care plan goals in coordination with case managers where appropriate • Support members in navigating and connecting to clinical and community resources • Assist patients to connect to health screening programs and resources • Document care coordination, care gaps, and discharge planning needs and activities in a timely manner in care management systems independently and in coordination with case managers and other team members • Assist clinical staff in identifying and providing outreach, orientation, and baseline assessment services to participants/patients/members that may benefit from navigation services • Establish and maintain effective, ongoing relationships by facilitating communication and coordination with participants/patients/members, their caregivers and PCPs/Providers as well as other identified resources to which the patient was referred, based on each member's continued needs • Provide one to one guidance, support, education, coordination of care and other assistance to participant/patient/member and/or their family members, as they move through the healthcare continuum • Participate in case conferences and meetings with the CM team and medical directors in order to support effective care coordination • Educate and answer inquiries from participants/patients/members and/or their family members about benefits, services, eligibility and referrals with a positive and professional approach, promoting participant/patient/member satisfaction and retention • Develop/update and support any member centric education materials and mailings when appropriate • Identify and provide appropriate resources and community referrals for participants/patients/members, facilitating access to appropriate support services, including medical and social resources to address presenting issues and assist in the removal of barriers • Assist members in getting appointments and access to appropriate health care and community program services • Initiate follow-up to confirm and coordinate additional needs of the member to support coordination of care across care settings and needs • Participate in Interdisciplinary collaborative with CM team, internal departments and external partners as well as community resources to ensure most appropriate level of care and optimal outcomes • Perform related duties as assigned.

🎯 Requirements

• High school diploma or equivalent education, experience or training required • Minimum Experience: two (2) years in an acute care facility, preferably in case management or emergency department • Preferred: Medical Assistant, CNA, Home Health Aide, or similar certification • Strong organizational skills • Strong verbal and written communication skills • Ability to effectively cope with stressful situations, manage, multiple, and sometimes conflicting priorities simultaneously • Knowledgeable of managed care, including contracted and non-contracted providers • Spoken and written fluency in English. • Maintains confidentiality of all PHI in compliance with state and federal law, and BTP policy.

🏖️ Benefits

• Excellent medical, vision, and dental coverage • 401k savings plan with a company match • Flexible time off • 9 Paid Holidays