Customer Success Representative

🕒 October 8

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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AltaML

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $3.3M Grant on 2020-07

Consulting • Healthcare • Logistics

AltaML is a company specializing in artificial intelligence solutions across various industries such as energy and resources, financial services, and health. They focus on transforming data into actionable insights and providing AI-driven solutions to improve efficiency, reduce costs, and optimize processes. With a comprehensive suite of AI services, AltaML guides organizations through the entire machine learning lifecycle from feasibility assessments to production deployment. They are known for their strategic partnerships and rapid, impactful results, helping companies unlock the potential of their data and drive innovation.

📋 Description

• Serve as a go-to resource for dealer and farmer users, ensuring they are supported, trained, and seeing value • Help users adopt and expand dealerships’ use of the platform so it becomes core to their operations • Create release notes, video tutorials, and training content to drive product utilization • Deliver product demos and onboarding sessions in person and online • Gather field feedback to inform product improvements and capture bugs • Collaborate with Product and Sales teams to ensure retention and growth within key accounts • Track usage metrics and build strategies to drive deeper engagement

🎯 Requirements

• Experience working at a farm equipment dealership, agriculture software company, or in ag-tech sales/support • Ability to relate to both dealers and farmers and understand their day-to-day realities • Strong communication and presentation skills • Organized and proactive, with strong follow-through • Natural aptitude for technology and enthusiasm for helping non-tech users become comfortable with it • Experience or ability to lead the creation of tutorials, product videos, or documentation with marketing support

🏖️ Benefits

• Remote-first role with a flexible work environment • Competitive compensation • ESOP • Benefits • Collaborative culture that values growth, learning, and impact • Front-row seat to how AI is changing the way equipment dealers, farmers, and contractors work

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