Senior Director, Delivery & Operations – Public Health Technology

🕒 April 17

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Altarum

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded Altarum was founded in 1997.

🤝 Non-profit

⚕️ Healthcare Insurance

🏛️ Government

Non-profit • Healthcare Insurance • Government

Altarum is a nonprofit organization dedicated to improving the health of individuals with fewer financial resources and populations disenfranchised by the healthcare system. The organization partners with federal, state, and local agencies to turn policy into practice, working directly with healthcare service providers to transform service delivery and advance public health. Altarum conducts applied research, data analytics, and provides advisory services across various health domains, including behavioral health, food and nutrition, and maternal and child health. The organization is also focused on modernizing health infrastructure to enable interoperability across the health ecosystem. As a leader in integrating public health and healthcare service delivery, Altarum aims to scale its impact across different communities.

📋 Description

• Own contribution margin performance across the state project portfolio. Manage utilization, burn rates, and forecast accuracy in partnership with finance • Ensure consistent, on-time, on-budget delivery across all state projects. Establish and maintain project governance including risk management, escalation protocols, quality assurance, and standardized PM/agile methodology • Serve as the senior client relationship owner for state accounts. Drive organic growth through strategic account planning, cross-sell and expansion conversations, and proactive identification of follow-on opportunities • Manage and develop a cross-functional delivery team including delivery managers, project managers, software engineers, interoperability analysts, and QA engineers. Maintain a forward-looking 60–90 day resourcing outlook • Standardize delivery processes, reporting, estimating, and agile practices across the portfolio. Build repeatable operational practices that support PHT’s growth and scaling objectives • Partner with the Technical & Offerings function to ensure architecture consistency, standards compliance, and reuse of repeatable solutions across projects • Collaborate with Growth & Market Development on strategic account planning and pursuit support for existing client expansion opportunities • Participate as a member of the PHT leadership team, contributing to division strategy, OKR development, and cross-functional decision-making

🎯 Requirements

• 5–10 years of experience in a consulting or professional services environment, including leadership roles with ownership of delivery and financial performance (e.g., P&L ownership, utilization, margin) • Demonstrated P&L ownership: contribution margin management, utilization optimization, burn rate analysis, and fixed-price contract management • Deep familiarity with public health technology, health IT, government health services, or a closely related domain. Experience with state health departments is strongly preferred • Proven track record of client relationship management and organic account growth in government or public sector contexts • Strong project and program management methodology (Agile, Scrum, hybrid waterfall) with demonstrated ability to standardize practices across a multi-project portfolio • Experience building, managing, and developing high-performing delivery teams, including performance management and talent development • Excellent risk identification, escalation judgment, and proactive problem resolution skills • Executive presence and communication skills for engaging with senior state health department officials and internal leadership • Bachelor’s degree required; Master’s degree preferred in public health, health informatics, information technology, public administration, or a related field

🏖️ Benefits

• Remote with occasional in-person collaboration days • Collaboration Days filled with creative energy, meaningful connection, and team brainstorming • Candidates must be currently eligible to work in the United States; sponsorship is not available • All work must be performed within the continental U.S. for the duration of employment, unless required by contract • Ability to work core hours aligned with Eastern Time • Remote employees must maintain a dedicated, ergonomically appropriate workspace free from distractions, with reliable internet and a mobile device that supports efficient work • Occasional travel to client sites (primarily state health departments) may be required, estimated at 10–15% of time