Customer Service Specialist – Temp to Hire

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🔥 0 minutes ago

🏈 Alabama, Colorado, +18 more states – Remote

🏈 Alabama – Remote ⛰️ Colorado – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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American Marketing Association

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1937

📚 Education

🤝 B2B

📱 Media

Education • B2B • Media

American Marketing Association is the largest community-based marketing association in the world. It serves as a hub for academic, professional, and undergraduate marketers, providing opportunities for networking, learning, and development. The AMA offers certifications, events, training, awards, and academic journals to support marketers in advancing their careers and the marketing field itself. The association is deeply committed to fostering diversity, equity, and inclusion, and equips future leaders with the skills and experience needed to drive positive change. Through various resources and strategic partnerships, the AMA ignites the passion of marketers while recognizing and celebrating their visionary work.

📋 Description

• Respond to customer cases via Salesforce, using tools and guidance provided to maintain best practices. • Answer customer phone calls, capturing the conversation in a customer case • Complete customer-related tasks as directed, such as entering users into other AMA platforms beyond Salesforce • Collaborate with all AMA teams to help solve customer challenges • Help our members and customers with their inquiries about membership, events, publications, and issues. • Track cases for customers to ensure stellar service is received and that follow-ups are completed promptly. • Maintains membership data. Fixing any issues, updating customer information, and identifying duplicate accounts. • Provide excellent customer service to members and customers over the phone, email, or chat. • Help customers have an amazing experience when reaching out to us. • Ability to notice trends with issues so they can quickly be reported and addressed. • Completing other special projects as assigned.

🎯 Requirements

• Excellent verbal and written communication skills • At least 6-12 months of prior experience utilizing Salesforce CRM from a customer service standpoint • At least 2-3 years’ experience interacting directly with customers to help solve problems (retail, help desk, online customer service) • Comfortable learning new technology and platforms • The ability to answer emails and talk on the phone all day, helping our AMAzing members • An incredible “how can I help” mentality • Ability to travel to live AMA events to serve as customer service on site (max of 3-4 times per year)

🏖️ Benefits

• Flex Fridays (no internal meetings scheduled after 12 pm on Fridays) • Unlimited sick leave • Four weeks of parental bonding/caregiver leave • Paid vacation time • 13 paid holidays • SIX days of paid volunteer time off per year • Health insurance • Retirement plan with employer match and immediate vesting • Fully paid life insurance at twice your base annual salary • Fully paid short-term and long-term disability