Technical Account Manager

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Ambient Security

11 - 50 employees

Founded 2022

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

Cybersecurity • Artificial Intelligence • SaaS

Ambient Security is a cybersecurity company focused on identifying, managing, and securing privileged identities across various platforms, including cloud, SaaS, and on-premises environments. Their unified ITDR (Identity Threat Detection and Response) and ISPM (Identity Security Posture Management) solutions help organizations eliminate high-risk identities and prevent potential breaches and audit issues. By leveraging AI, Ambient Security automates the detection of rogue privileged accounts, allowing security teams to concentrate on higher-priority threats.

📋 Description

• Own customer outcomes from post-sale implementation through renewal, adoption, and expansion • Lead customers through deployment, onboarding, testing, training, and operational rollout • Partner with customer stakeholders across security, IT, operations, and leadership teams to define goals, success criteria, and measurable outcomes • Develop deep proficiency in the Ambient.ai platform and help customers apply it effectively in real-world environments • Build trusted relationships with both day-to-day users and executive stakeholders. • Identify opportunities to deepen customer impact and expand the partnership over time

🎯 Requirements

• 7+ years of experience in a customer-facing role such as Technical Account Management, Solutions Engineering, Customer Success, Field Engineering, or a similar role supporting complex enterprise technology • Experience managing multi-stakeholder programs or implementations in enterprise environments • A strong ability to learn sophisticated, configurable technology and understand how different systems, teams, and workflows fit together • Excellent written and verbal communication skills • A high degree of ownership, adaptability, and follow-through

🏖️ Benefits

• Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan) • Stock options for the opportunity to share ownership in the success of our company • Flexible time off to rest and recharge, including Winter Break • The latest tech and awesome swag will be delivered to your door • Enjoy a full range of opportunities to connect with your awesome co-workers

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