Health Services Coordinator

Job not on LinkedIn

🕒 June 24

🏈 Alabama – Remote

🏈 Alabama – Remote

⏰ Full Time

🟢 Junior

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AMC Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

💰 Private equity on 2021-07

Healthcare • SaaS • Artificial Intelligence

AMC Health is an enterprise virtual care and remote patient monitoring company that provides clinician-led virtual care, AI-driven predictive models, and real-time physiometric data capture. It partners with health plans, health systems, government programs (including Veterans Affairs), employers, and clinical trials to reduce readmissions, improve chronic disease outcomes, and lower cost of care through an end-to-end platform combining RPM devices, predictive analytics, care management, and quality improvement services.

📋 Description

• Conduct outbound outreach to newly referred prospective patients and explain Remote Patient Monitoring programs, services, and benefits • Establish rapport with patients, answer questions, and encourage participation and adherence to monitoring programs • Complete Welcome Calls and Post-Physician Visit Updates • Document patient information accurately in the electronic health record • Collaborate with nurse care managers and the broader clinical care team to support patient care goals • Track hospitalizations and notify nursing staff upon discharge • Coordinate and follow up on patient assistance services, including transportation, housekeeping, home modifications, and food assistance • Respond to inbound patient, client, and provider inquiries and determine service needs • Communicate with patients, clients, physician offices, and care providers by phone, fax, and email • Maintain accurate provider contact information • Escalate unresolved patient issues and care-coordination concerns to leadership • Meet performance metrics and service level agreements, including call volume expectations and disengagement thresholds • Comply with company policies, HIPAA requirements, and applicable regulations

🎯 Requirements

• Strong organizational, time management, and multitasking skills • Excellent verbal and written communication skills with strong attention to detail • Ability to actively listen and engage patients with empathy and professionalism • Ability to work independently in a remote environment while maintaining accountability • Strong problem-solving and critical-thinking skills • Ability to build rapport in a telephonic, remote setting • Comfort navigating multiple systems and technologies simultaneously • Bilingual Spanish preferred • Completion of a CAAHEP- or ABHES-accredited Medical Assisting program preferred • At least six months of experience performing general Medical Assistant duties, or three years in a clinic or comparable healthcare setting with direct patient contact • Knowledge of medical terminology • Prior experience using electronic health record systems • Strong technical aptitude, including assisting patients remotely with health devices and troubleshooting basic issues • Ability to type 50–60 words per minute while speaking with patients by phone • Ability to work schedules aligned to client-specific time zones • Active CNA certification or equivalent certification, such as Pharmacy Technician certification, in good standing • Ability to work effectively in a fully remote environment • Dedicated private, quiet, secure home office free from distractions • Reliable internet access meeting company minimum technical requirements • Ability to perform extended computer and telephone use

🏖️ Benefits

• Fully remote work environment • Remote Patient Monitoring program benefits for patients (role-related, not employee compensation) • Reasonable accommodations for qualified individuals with disabilities • Reliable internet access and dedicated home office supported as work requirements