Health Services Coordinator

Job not on LinkedIn

🕒 June 24

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟢 Junior

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AMC Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

💰 Private equity on 2021-07

Healthcare • SaaS • Artificial Intelligence

AMC Health is an enterprise virtual care and remote patient monitoring company that provides clinician-led virtual care, AI-driven predictive models, and real-time physiometric data capture. It partners with health plans, health systems, government programs (including Veterans Affairs), employers, and clinical trials to reduce readmissions, improve chronic disease outcomes, and lower cost of care through an end-to-end platform combining RPM devices, predictive analytics, care management, and quality improvement services.

📋 Description

• Conduct outbound outreach to prospective patients and explain Remote Patient Monitoring programs, services, benefits, features, and expectations • Engage patients by phone to establish rapport, answer questions, and encourage participation and adherence • Complete Welcome Calls and Post-Physician Visit Updates • Document patient information accurately in the electronic health record • Collaborate with nurse care managers and the broader clinical care team • Track hospitalizations and notify nursing staff upon patient discharge • Coordinate patient assistance services, including transportation, housekeeping, home modifications, and food assistance • Follow up to confirm services have started and meet patient expectations • Respond to inbound patient, client, and provider inquiries and determine service needs • Communicate by phone, fax, and email with patients, clients, physician offices, and care providers • Maintain accurate provider contact information • Escalate unresolved patient issues and care-coordination concerns to leadership • Meet or exceed call-volume, disengagement-threshold, and service-level expectations • Comply with company policies, HIPAA requirements, and applicable regulations

🎯 Requirements

• Strong organizational, time management, and multitasking skills • Excellent verbal and written communication skills with strong attention to detail • Ability to actively listen and engage patients with empathy and professionalism • Ability to work independently in a remote environment with accountability • Strong problem-solving and critical-thinking skills • Ability to build rapport in a telephonic, remote setting • Comfort navigating multiple systems and technologies simultaneously • Bilingual Spanish preferred • Active CNA certification or equivalent certification, such as Pharmacy Technician, in good standing • At least six months of experience performing general Medical Assistant duties, or three years in a clinic or comparable healthcare setting with direct patient contact • Knowledge of medical terminology • Prior experience using electronic health record systems • Strong technical aptitude and ability to assist patients with health devices and troubleshoot basic issues remotely • Ability to type a minimum of 50–60 words per minute while speaking by phone • Ability to work client-specific time-zone schedules • Dedicated private, quiet, secure home office • Reliable internet access meeting company minimum technical requirements • Compliance with company policies, HIPAA requirements, and applicable legal and regulatory requirements

🏖️ Benefits

• Remote Patient Monitoring services and patient engagement work • Fully remote work environment • Flexible scheduling aligned to client-specific time zones, as dictated by business needs • Reasonable accommodations considered under the ADA