Health Services Coordinator

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🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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AMC Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

💰 Private equity on 2021-07

Healthcare • SaaS • Artificial Intelligence

AMC Health is an enterprise virtual care and remote patient monitoring company that provides clinician-led virtual care, AI-driven predictive models, and real-time physiometric data capture. It partners with health plans, health systems, government programs (including Veterans Affairs), employers, and clinical trials to reduce readmissions, improve chronic disease outcomes, and lower cost of care through an end-to-end platform combining RPM devices, predictive analytics, care management, and quality improvement services.

📋 Description

• Conduct outbound outreach to newly enrolled prospective patients and explain Remote Patient Monitoring programs, services, and benefits • Describe program features, expectations, and value clearly and compassionately • Engage patients by telephone, establish rapport, address questions, and encourage participation and adherence • Complete Welcome Calls and Post-Physician Visit Updates • Document patient information accurately in the electronic health record • Collaborate with nurse care managers and the broader clinical care team to support patient care goals • Track hospitalizations and notify nursing staff upon patient discharge • Coordinate patient assistance services and follow up to confirm services are initiated and meeting expectations • Respond to inbound patient, client, and provider inquiries and determine service needs • Initiate phone, fax, and email communications with patients, clients, physician offices, and care providers • Maintain accurate provider contact information • Escalate unresolved patient issues and care-coordination concerns to leadership • Meet or exceed call volume, disengagement threshold, service level agreement, and other performance expectations • Comply with company policies, HIPAA requirements, and applicable regulations

🎯 Requirements

• At least six months of experience performing general duties as a Medical Assistant OR three years of experience working in a clinic or comparable healthcare setting with direct patient contact • Active CNA certification or equivalent certification, in good standing • Knowledge of medical terminology • Prior experience using electronic health record systems • Strong technical aptitude for remotely assisting patients with health devices and troubleshooting basic issues • Ability to type a minimum of 50–60 words per minute while speaking with patients by phone • Ability to work schedules aligned to client-specific time zones • Strong organizational, time management, and multitasking skills • Excellent verbal and written communication skills and attention to detail • Active listening, empathy, professionalism, problem-solving, and critical-thinking skills • Ability to work independently in a remote environment and maintain accountability • Ability to build rapport and productive relationships in a telephonic setting • Comfort navigating multiple systems and technologies simultaneously • Completion of a CAAHEP- or ABHES-accredited Medical Assisting program preferred • Bilingual Spanish preferred • Dedicated private, quiet, secure, distraction-free home office • Reliable internet access meeting company minimum technical requirements

🏖️ Benefits

• Fully remote work environment • Dedicated private, quiet, secure home office • Reliable internet access meeting company minimum technical requirements • Reasonable accommodations for qualified individuals with disabilities