Health Services Coordinator

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🚗 Michigan – Remote

🚗 Michigan – Remote

⏰ Full Time

🟢 Junior

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AMC Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

💰 Private equity on 2021-07

SaaS • Artificial Intelligence • B2B

AMC Health is an enterprise virtual care and remote patient monitoring company that provides clinician-led virtual care, AI-driven predictive models, and real-time physiometric data capture. It partners with health plans, health systems, government programs (including Veterans Affairs), employers, and clinical trials to reduce readmissions, improve chronic disease outcomes, and lower cost of care through an end-to-end platform combining RPM devices, predictive analytics, care management, and quality improvement services.

📋 Description

• Serves as the primary point of contact for newly referred patients and plays a critical role in patient outreach, registration, enrollment, and ongoing telephonic engagement. • Supports patients with chronic conditions such as congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), diabetes, and hypertension. • Responsible for building trust, demonstrating empathy, and clearly explaining Remote Patient Monitoring (RPM) services. • Collaborates closely with nurse care managers and other members of the clinical care team to support patients in meeting their health goals and adhering to care plans. • Completes required telephonic interventions, including Welcome Calls and Post-Physician Visit Updates.

🎯 Requirements

• At least six (6) months of experience performing general duties as a Medical Assistant OR Three (3) years of experience working in a clinic or comparable healthcare setting with direct patient contact. • Knowledge of medical terminology and prior experience using electronic health record (EHR) systems. • Strong technical aptitude, including the ability to assist patients remotely with health devices and troubleshoot basic issues. • Ability to type a minimum of 50-60 words per minute while speaking with patients by phone. • Must be able to work schedules aligned to client-specific time zone requirements, as dictated by business needs. • Active CNA certification or equivalent certification (e.g., Pharmacy Technician), in good standing.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work schedules • Remote work options