AMC Health
201 - 500 employees
Founded 2002
🏥 Healthcare
☁️ SaaS
🤖 Artificial Intelligence
💰 Private equity on 2021-07
Healthcare • SaaS • Artificial Intelligence
AMC Health is an enterprise virtual care and remote patient monitoring company that provides clinician-led virtual care, AI-driven predictive models, and real-time physiometric data capture. It partners with health plans, health systems, government programs (including Veterans Affairs), employers, and clinical trials to reduce readmissions, improve chronic disease outcomes, and lower cost of care through an end-to-end platform combining RPM devices, predictive analytics, care management, and quality improvement services.
Health Services Coordinator
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AMC Health
201 - 500 employees
Founded 2002
🏥 Healthcare
☁️ SaaS
🤖 Artificial Intelligence
💰 Private equity on 2021-07
Healthcare • SaaS • Artificial Intelligence
AMC Health is an enterprise virtual care and remote patient monitoring company that provides clinician-led virtual care, AI-driven predictive models, and real-time physiometric data capture. It partners with health plans, health systems, government programs (including Veterans Affairs), employers, and clinical trials to reduce readmissions, improve chronic disease outcomes, and lower cost of care through an end-to-end platform combining RPM devices, predictive analytics, care management, and quality improvement services.
📋 Description
• Conduct outbound outreach to newly referred prospective patients and explain Remote Patient Monitoring programs, services, benefits, expectations, and value • Engage patients by telephone to establish rapport, answer questions, and encourage participation and adherence • Complete Welcome Calls and Post-Physician Visit Updates • Document patient information accurately in the electronic health record (EHR) • Collaborate with nurse care managers and the broader clinical care team to support patient care goals • Track hospitalizations and notify nursing staff upon patient discharge • Coordinate patient assistance services such as transportation, housekeeping, home modifications, and food assistance • Follow up with patients to confirm services are initiated and meeting expectations • Respond to inbound patient, client, and provider inquiries and determine service needs • Communicate with patients, clients, physician offices, and care providers by phone, fax, and email • Maintain accurate provider contact information • Escalate unresolved patient issues and care-coordination concerns to leadership • Meet or exceed call-volume, disengagement-threshold, service-level agreement, and other performance metrics • Comply with company policies, HIPAA requirements, and applicable regulations
🎯 Requirements
• Ability to work independently in a remote environment while maintaining accountability • Strong organizational, time-management, multitasking, problem-solving, and critical-thinking skills • Excellent verbal and written communication skills with attention to detail • Ability to actively listen, demonstrate empathy, build rapport, and maintain productive telephonic relationships • Comfort navigating multiple systems and technologies simultaneously • Bilingual Spanish preferred • Completion of a Medical Assisting program accredited by CAAHEP or ABHES preferred • At least six months of experience performing general Medical Assistant duties, or three years of experience in a clinic or comparable healthcare setting with direct patient contact • Knowledge of medical terminology • Prior experience using electronic health record (EHR) systems • Strong technical aptitude and ability to assist patients remotely with health devices and troubleshoot basic issues • Ability to type a minimum of 50–60 words per minute while speaking with patients by phone • Ability to work schedules aligned to client-specific time zones • Active CNA certification or equivalent certification, such as Pharmacy Technician certification, in good standing • Ability to work effectively in a fully remote environment • Must maintain a dedicated private, quiet, secure, distraction-free home office • Reliable internet access meeting company minimum technical requirements • Ability to perform extended computer and telephone use in a primarily sedentary role
🏖️ Benefits
• Fully remote work environment • Dedicated private, quiet, secure home office arrangement • Reliable internet access meeting company minimum technical requirements • Reasonable accommodations considered for qualified individuals with disabilities
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