Telephonic Health Services Coordinator

🕒 June 24

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏰ Full Time

🟢 Junior

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AMC Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

💰 Private equity on 2021-07

Healthcare • SaaS • Artificial Intelligence

AMC Health is an enterprise virtual care and remote patient monitoring company that provides clinician-led virtual care, AI-driven predictive models, and real-time physiometric data capture. It partners with health plans, health systems, government programs (including Veterans Affairs), employers, and clinical trials to reduce readmissions, improve chronic disease outcomes, and lower cost of care through an end-to-end platform combining RPM devices, predictive analytics, care management, and quality improvement services.

📋 Description

• Conduct outbound outreach to newly enrolled prospective patients to explain AMC Health’s Remote Patient Monitoring programs, services, and benefits • Describe program features, expectations, and value in a clear, compassionate, patient-centered manner • Engage patients telephonically to establish rapport, answer questions, and encourage participation and adherence • Complete Welcome Calls and Post-Physician Visit Updates • Document patient information accurately in the electronic health record (EHR) • Collaborate with nurse care managers and the broader care team to support patient care goals • Track hospitalizations and notify nursing staff upon patient discharge • Coordinate patient assistance services, including transportation, housekeeping, home modifications, and food assistance • Follow up with patients to confirm services have been initiated and meet expectations • Respond to inbound patient, client, and provider inquiries and determine service needs • Initiate phone, fax, and email communications with patients, clients, physician offices, and care providers • Maintain accurate provider contact information • Escalate unresolved patient issues and care-coordination concerns to leadership • Meet or exceed call volume, disengagement threshold, and other performance metrics and SLAs • Comply with company policies, HIPAA requirements, and applicable regulations

🎯 Requirements

• Strong organizational, time management, and multitasking skills • Excellent verbal and written communication skills with strong attention to detail • Ability to actively listen and engage patients with empathy and professionalism • Ability to work independently in a remote environment while maintaining accountability • Strong problem-solving and critical-thinking skills • Ability to build rapport and maintain productive telephonic relationships • Comfort navigating multiple systems and technologies simultaneously • Spanish bilingual skills preferred • Completion of a CAAHEP- or ABHES-accredited Medical Assisting program preferred • At least six months of experience performing general Medical Assistant duties OR three years of experience in a clinic or comparable healthcare setting with direct patient contact • Knowledge of medical terminology • Prior experience using electronic health record (EHR) systems • Strong technical aptitude, including remotely assisting patients with health devices and troubleshooting basic issues • Ability to type 50–60 words per minute while speaking with patients by phone • Ability to work schedules aligned to client-specific time zones • Active CNA certification or equivalent certification, such as Pharmacy Technician certification, in good standing • Ability to work effectively in a fully remote environment • Dedicated private, quiet, secure home office free from distractions • Reliable internet access meeting company minimum technical requirements • Ability to perform extended computer and telephone use in a sedentary role

🏖️ Benefits

• Remote Patient Monitoring services and benefits are explained to patients as part of the role, not offered as employee benefits • Reasonable accommodations will be considered for qualified individuals with disabilities