Health Services Coordinator

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AMC Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

💰 Private equity on 2021-07

Healthcare • SaaS • Artificial Intelligence

AMC Health is an enterprise virtual care and remote patient monitoring company that provides clinician-led virtual care, AI-driven predictive models, and real-time physiometric data capture. It partners with health plans, health systems, government programs (including Veterans Affairs), employers, and clinical trials to reduce readmissions, improve chronic disease outcomes, and lower cost of care through an end-to-end platform combining RPM devices, predictive analytics, care management, and quality improvement services.

📋 Description

• Conduct outbound outreach to newly referred prospective patients to explain Remote Patient Monitoring programs, services, and benefits • Describe program features, expectations, and value in a clear, compassionate, patient-centered manner • Engage patients telephonically, establish rapport, address questions, and encourage program participation and adherence • Complete Welcome Calls and Post-Physician Visit Updates • Document patient information accurately in the electronic health record • Collaborate with nurse care managers and the broader care team to support patient care goals • Track hospitalizations and notify nursing staff upon patient discharge • Coordinate patient assistance services and follow up to confirm services have started and meet expectations • Respond to inbound patient, client, and provider inquiries and determine service needs • Initiate phone, fax, and email communications with patients, clients, physician offices, and care providers • Maintain accurate provider contact information • Escalate unresolved patient issues and care-coordination concerns to leadership • Meet or exceed call-volume, disengagement-threshold, and other performance metrics and service-level agreements • Comply with company policies, HIPAA requirements, and applicable regulations

🎯 Requirements

• Strong organizational, time-management, and multitasking skills • Excellent verbal and written communication skills with strong attention to detail • Ability to actively listen and engage patients with empathy and professionalism • Ability to work independently in a remote environment and remain accountable • Strong problem-solving and critical-thinking skills • Ability to build rapport in a telephonic, remote setting • Comfort navigating multiple systems and technologies simultaneously • At least six months of experience performing general Medical Assistant duties OR three years in a clinic or comparable healthcare setting with direct patient contact • Knowledge of medical terminology • Prior experience using electronic health record systems • Strong technical aptitude, including assisting patients remotely with health devices and troubleshooting basic issues • Ability to type a minimum of 50–60 words per minute while speaking by phone • Ability to work schedules aligned with client-specific time zones • Active CNA certification or equivalent certification, such as Pharmacy Technician, in good standing • Ability to work effectively in a fully remote environment • Dedicated private, quiet, secure, distraction-free home office • Reliable internet access meeting company minimum technical requirements • Bilingual Spanish preferred • Completion of a CAAHEP- or ABHES-accredited Medical Assisting program preferred

🏖️ Benefits

• Remote work environment • Dedicated home office requirement • Reliable internet access meeting company minimum technical requirements • Reasonable accommodations considered for qualified individuals with disabilities