Health Services Coordinator

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🕒 June 24

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AMC Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

💰 Private equity on 2021-07

Healthcare • SaaS • Artificial Intelligence

AMC Health is an enterprise virtual care and remote patient monitoring company that provides clinician-led virtual care, AI-driven predictive models, and real-time physiometric data capture. It partners with health plans, health systems, government programs (including Veterans Affairs), employers, and clinical trials to reduce readmissions, improve chronic disease outcomes, and lower cost of care through an end-to-end platform combining RPM devices, predictive analytics, care management, and quality improvement services.

📋 Description

• Conduct outbound outreach to newly enrolled prospective patients about AMC Health’s Remote Patient Monitoring programs, services, and benefits • Explain program features, expectations, and value compassionately and clearly • Engage patients by telephone to establish rapport, answer questions, and encourage participation and adherence • Complete Welcome Calls and Post-Physician Visit Updates • Document patient information accurately in the electronic health record according to policies and standards • Collaborate with nurse care managers and the broader clinical care team to support patient goals • Track hospitalizations and notify nursing staff upon discharge • Coordinate patient assistance services, including transportation, housekeeping, home modifications, and food assistance • Follow up to confirm services have started and meet expectations • Respond to inbound patient, client, and provider inquiries and determine service needs • Communicate by phone, fax, and email with patients, clients, physician offices, and care providers • Maintain accurate provider contact information • Escalate unresolved patient issues and care-coordination concerns to leadership • Meet or exceed performance metrics and service-level agreements, including call-volume expectations and disengagement thresholds • Comply with company policies, HIPAA requirements, and applicable federal and state regulations

🎯 Requirements

• Strong organizational, time management, and multitasking skills • Excellent verbal and written communication skills with strong attention to detail • Ability to actively listen and engage patients with empathy and professionalism • Ability to work independently in a remote environment and remain accountable • Strong problem-solving and critical-thinking skills • Ability to build rapport and maintain productive telephonic relationships • Comfort navigating multiple systems and technologies simultaneously • Knowledge of medical terminology • Prior experience using electronic health record (EHR) systems • Strong technical aptitude, including remotely assisting patients with health devices and troubleshooting basic issues • Ability to type a minimum of 50–60 words per minute while speaking by phone • Ability to work schedules aligned to client-specific time zones • Active CNA certification or equivalent certification, such as Pharmacy Technician certification, in good standing • Ability to maintain a private, quiet, secure, distraction-free home office • Reliable internet access meeting company minimum technical requirements • Minimum six months of experience performing general Medical Assistant duties OR three years working in a clinic or comparable healthcare setting with direct patient contact • Completion of a CAAHEP- or ABHES-accredited Medical Assisting program preferred • Bilingual Spanish preferred

🏖️ Benefits

• Fully remote work environment • Dedicated private, quiet, secure home office arrangement • Reliable internet access meeting company minimum technical requirements • Reasonable accommodations for qualified individuals with disabilities