Health Services Coordinator

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🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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AMC Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

💰 Private equity on 2021-07

Healthcare • SaaS • Artificial Intelligence

AMC Health is an enterprise virtual care and remote patient monitoring company that provides clinician-led virtual care, AI-driven predictive models, and real-time physiometric data capture. It partners with health plans, health systems, government programs (including Veterans Affairs), employers, and clinical trials to reduce readmissions, improve chronic disease outcomes, and lower cost of care through an end-to-end platform combining RPM devices, predictive analytics, care management, and quality improvement services.

📋 Description

• Conduct outbound outreach to newly referred patients and explain Remote Patient Monitoring programs, services, benefits, features, and expectations • Engage patients by telephone to establish rapport, answer questions, and encourage participation and adherence • Complete Welcome Calls and Post-Physician Visit Updates • Document patient information accurately in the electronic health record • Collaborate with nurse care managers and the broader clinical care team to support patient goals • Track hospitalizations and notify nursing staff upon discharge • Coordinate patient assistance services, including transportation, housekeeping, home modifications, and food assistance • Follow up to confirm services have started and meet patient expectations • Respond to inbound patient, client, and provider inquiries and determine service needs • Communicate with patients, clients, physician offices, and care providers by phone, fax, and email • Maintain accurate provider contact information • Escalate unresolved patient issues and care-coordination concerns to leadership • Meet or exceed call-volume, disengagement-threshold, and other performance and service-level targets • Comply with company policies, HIPAA requirements, and applicable regulations

🎯 Requirements

• At least six (6) months of experience performing general duties as a Medical Assistant OR three (3) years of experience working in a clinic or comparable healthcare setting with direct patient contact • Active CNA certification or equivalent certification, in good standing • Knowledge of medical terminology • Prior experience using electronic health record (EHR) systems • Strong technical aptitude, including remotely assisting patients with health devices and troubleshooting basic issues • Ability to type a minimum of 50–60 words per minute while speaking with patients by phone • Ability to work schedules aligned to client-specific time zones • Strong organizational, time-management, multitasking, verbal communication, written communication, listening, problem-solving, and critical-thinking skills • Ability to work independently and maintain accountability in a remote environment • Ability to build rapport and maintain productive relationships telephonically • Comfort navigating multiple systems and technologies simultaneously • Completion of a CAAHEP- or ABHES-accredited Medical Assisting program preferred • Bilingual Spanish preferred • Dedicated private, quiet, secure, distraction-free home office • Reliable internet meeting company minimum technical requirements

🏖️ Benefits

• Remote Patient Monitoring services and benefits are part of the role's patient program context • Fully remote work environment • Dedicated private, quiet, secure home office arrangement • Reliable internet access meeting company minimum technical requirements • Reasonable accommodations considered under the ADA