Telephonic Health Services Coordinator

🕒 June 24

☕ Washington – Remote

☕ Washington – Remote

⏰ Full Time

🟢 Junior

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AMC Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

💰 Private equity on 2021-07

Healthcare • SaaS • Artificial Intelligence

AMC Health is an enterprise virtual care and remote patient monitoring company that provides clinician-led virtual care, AI-driven predictive models, and real-time physiometric data capture. It partners with health plans, health systems, government programs (including Veterans Affairs), employers, and clinical trials to reduce readmissions, improve chronic disease outcomes, and lower cost of care through an end-to-end platform combining RPM devices, predictive analytics, care management, and quality improvement services.

📋 Description

• Conduct outbound outreach to prospective patients and explain Remote Patient Monitoring programs, services, and benefits • Engage patients telephonically, establish rapport, answer questions, and encourage participation and adherence • Complete Welcome Calls and Post-Physician Visit Updates • Document patient information accurately in the electronic health record • Collaborate with nurse care managers and the broader clinical care team • Track hospitalizations and notify nursing staff upon discharge • Coordinate patient assistance services and follow up to confirm services are initiated and meeting expectations • Respond to inbound patient, client, and provider inquiries and determine service needs • Communicate with patients, clients, physician offices, and care providers by phone, fax, and email • Maintain accurate provider contact information • Escalate unresolved patient issues and care-coordination concerns to leadership • Meet performance metrics and service level agreements • Comply with company policies, HIPAA requirements, and applicable regulations

🎯 Requirements

• Strong organizational, time management, and multitasking skills • Excellent verbal and written communication skills and attention to detail • Ability to actively listen and engage patients empathetically and professionally • Ability to work independently in a remote environment with accountability • Strong problem-solving and critical-thinking skills • Ability to build rapport in a telephonic remote setting • Comfort navigating multiple systems and technologies simultaneously • Bilingual Spanish preferred • At least six months of experience performing general Medical Assistant duties, or three years in a clinic or comparable healthcare setting with direct patient contact • Knowledge of medical terminology • Prior experience using electronic health record systems • Strong technical aptitude and ability to assist patients remotely with health devices and troubleshoot basic issues • Ability to type 50–60 words per minute while speaking with patients by phone • Ability to work schedules aligned to client-specific time zones • Active CNA certification or equivalent certification in good standing • Ability to maintain a private, quiet, secure, distraction-free home office • Reliable internet access meeting company minimum technical requirements • Ability to work extended periods using a computer and telephone

🏖️ Benefits

• Remote Patient Monitoring services and benefits for patients (role-related, not an employee benefit) • Fully remote work environment • Dedicated home office setup • Reliable internet access meeting company requirements • Reasonable accommodations for qualified individuals with disabilities