Telephonic Health Services Coordinator

🕒 June 24

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

AMC Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

💰 Private equity on 2021-07

Healthcare • SaaS • Artificial Intelligence

AMC Health is an enterprise virtual care and remote patient monitoring company that provides clinician-led virtual care, AI-driven predictive models, and real-time physiometric data capture. It partners with health plans, health systems, government programs (including Veterans Affairs), employers, and clinical trials to reduce readmissions, improve chronic disease outcomes, and lower cost of care through an end-to-end platform combining RPM devices, predictive analytics, care management, and quality improvement services.

📋 Description

• Conduct outbound outreach to newly referred prospective patients and explain Remote Patient Monitoring programs, services, and benefits • Describe program features, expectations, and value clearly and compassionately • Engage patients by telephone, establish rapport, answer questions, and encourage participation and adherence • Complete Welcome Calls and Post-Physician Visit Updates • Document patient information accurately in the electronic health record • Collaborate with nurse care managers and the broader clinical care team • Track hospitalizations and notify nursing staff upon discharge • Coordinate patient assistance services such as transportation, housekeeping, home modifications, and food assistance • Follow up to confirm services have started and meet expectations • Respond to inbound patient, client, and provider inquiries and determine service needs • Communicate with patients, clients, physician offices, and care providers by phone, fax, and email • Maintain accurate provider contact information • Escalate unresolved patient or care-coordination concerns to leadership • Meet or exceed call-volume, disengagement-threshold, and service-level-agreement metrics • Comply with company policies, HIPAA requirements, and applicable regulations

🎯 Requirements

• At least six months of experience performing general Medical Assistant duties OR three years in a clinic or comparable healthcare setting with direct patient contact • Active CNA certification or equivalent certification, in good standing • Knowledge of medical terminology • Prior experience using electronic health record systems • Strong technical aptitude and ability to remotely assist patients with health devices and troubleshoot basic issues • Ability to type 50–60 words per minute while speaking with patients by phone • Ability to work schedules aligned with client-specific time zones • Strong organizational, time-management, multitasking, verbal, written communication, active-listening, problem-solving, and critical-thinking skills • Ability to work independently and maintain accountability in a remote environment • Ability to build rapport and maintain productive relationships telephonically • Comfort navigating multiple systems and technologies simultaneously • Bilingual Spanish preferred • Completion of a CAAHEP- or ABHES-accredited Medical Assisting program preferred • Dedicated private, quiet, secure, distraction-free home office • Reliable internet access meeting company minimum technical requirements

🏖️ Benefits

• Remote Patient Monitoring program benefits to be explained to patients (not an employee benefit) • Fully remote work environment • Ability to work from a private, quiet, secure home office