Telephonic Health Services Coordinator

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🌴 South Carolina – Remote

🌴 South Carolina – Remote

⏰ Full Time

🟢 Junior

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AMC Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

💰 Private equity on 2021-07

SaaS • Artificial Intelligence • B2B

AMC Health is an enterprise virtual care and remote patient monitoring company that provides clinician-led virtual care, AI-driven predictive models, and real-time physiometric data capture. It partners with health plans, health systems, government programs (including Veterans Affairs), employers, and clinical trials to reduce readmissions, improve chronic disease outcomes, and lower cost of care through an end-to-end platform combining RPM devices, predictive analytics, care management, and quality improvement services.

📋 Description

• Serve as the primary point of contact for newly referred patients and play a critical role in patient outreach, registration, enrollment, and ongoing telephonic engagement • Support patients with chronic conditions such as congestive heart failure (CHF), chronic obstructive pulmonary disease (COPD), diabetes, hypertension, and related conditions • Build trust, demonstrate empathy, and clearly explain Remote Patient Monitoring (RPM) services, ensuring a smooth and compliant enrollment process • Collaborate closely with nurse care managers, nurse care associates, and other members of the clinical care team to support patients in meeting their health goals and adhering to care plans • Conduct outbound outreach to newly enrolled prospective patients to explain AMC Health's Remote Patient Monitoring programs, services, and benefits • Engage patients telephonically to establish rapport, address questions, and encourage participation and adherence to monitoring programs • Track hospitalizations and notify nursing staff upon patient discharge, as required • Document patient information accurately and comprehensively in the electronic health record (EHR) in accordance with organizational policies and standards of practice • Respond to inbound patient, client, and provider inquiries and appropriately determine service needs • Initiate outbound communications (phone, fax, email) with patients, clients, physician offices, and care providers • Meet or exceed established performance metrics and service level agreements (SLAs), including but not limited to: Call volume expectations and disengagement threshold

🎯 Requirements

• Completion of a Medical Assisting program accredited by CAAHEP or ABHES preferred • At least six (6) months of experience performing general duties as a Medical Assistant OR Three (3) years of experience working in a clinic or comparable healthcare setting with direct patient contact • Knowledge of medical terminology and prior experience using electronic health record (EHR) systems • Strong technical aptitude, including the ability to assist patients remotely with health devices and troubleshoot basic issues • Ability to type a minimum of 50-60 words per minute while speaking with patients by phone • Must be able to work schedules aligned to client-specific time zone requirements, as dictated by business needs • Active CNA certification or equivalent certification (e.g., Pharmacy Technician), in good standing

🏖️ Benefits

• Ability to work effectively in a fully remote environment • Must maintain a dedicated home office that is private, quiet, secure, and free from distractions • Reliable internet access that meets company minimum technical requirements