Health Services Coordinator

Job not on LinkedIn

🕒 June 24

🌴 South Carolina – Remote

🌴 South Carolina – Remote

⏰ Full Time

🟢 Junior

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AMC Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

💰 Private equity on 2021-07

Healthcare • SaaS • Artificial Intelligence

AMC Health is an enterprise virtual care and remote patient monitoring company that provides clinician-led virtual care, AI-driven predictive models, and real-time physiometric data capture. It partners with health plans, health systems, government programs (including Veterans Affairs), employers, and clinical trials to reduce readmissions, improve chronic disease outcomes, and lower cost of care through an end-to-end platform combining RPM devices, predictive analytics, care management, and quality improvement services.

📋 Description

• Conduct outbound outreach to newly referred patients to explain Remote Patient Monitoring programs, services, and benefits • Describe program features, expectations, and value clearly and compassionately • Engage patients by telephone, establish rapport, answer questions, and encourage participation and adherence • Complete Welcome Calls and Post-Physician Visit Updates • Document patient information accurately in the electronic health record • Collaborate with nurse care managers and the broader clinical care team • Track hospitalizations and notify nursing staff upon patient discharge • Coordinate patient assistance services and follow up to confirm services are initiated and meeting expectations • Respond to inbound patient, client, and provider inquiries and determine service needs • Initiate phone, fax, and email communications with patients, clients, physician offices, and care providers • Maintain accurate provider contact information • Escalate unresolved patient issues and care-coordination concerns to leadership • Meet or exceed call-volume, disengagement-threshold, and service-level-agreement metrics • Comply with company policies, HIPAA requirements, and applicable regulations

🎯 Requirements

• At least six months of experience performing general Medical Assistant duties, or three years in a clinic or comparable healthcare setting with direct patient contact • Active CNA certification or equivalent certification, in good standing • Knowledge of medical terminology • Prior experience using electronic health record systems • Strong technical aptitude and ability to assist patients remotely with health devices and troubleshoot basic issues • Ability to type 50–60 words per minute while speaking with patients by phone • Ability to work schedules aligned to client-specific time zones • Strong organizational, time-management, multitasking, verbal, written communication, listening, problem-solving, critical-thinking, and relationship-building skills • Ability to work independently in a remote environment and navigate multiple systems simultaneously • Completion of a CAAHEP- or ABHES-accredited Medical Assisting program preferred • Bilingual Spanish preferred • Dedicated private, quiet, secure, distraction-free home office • Reliable internet meeting company minimum technical requirements

🏖️ Benefits

• Remote work environment • Reasonable accommodations for qualified individuals with disabilities • Patient assistance services coordination, including transportation, housekeeping, home modifications, and food assistance