Telephonic Health Services Coordinator

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

AMC Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

💰 Private equity on 2021-07

Healthcare • SaaS • Artificial Intelligence

AMC Health is an enterprise virtual care and remote patient monitoring company that provides clinician-led virtual care, AI-driven predictive models, and real-time physiometric data capture. It partners with health plans, health systems, government programs (including Veterans Affairs), employers, and clinical trials to reduce readmissions, improve chronic disease outcomes, and lower cost of care through an end-to-end platform combining RPM devices, predictive analytics, care management, and quality improvement services.

📋 Description

• Conduct outbound outreach to newly enrolled prospective patients and explain Remote Patient Monitoring programs, services, benefits, features, and expectations • Engage patients telephonically, establish rapport, answer questions, and encourage participation and adherence • Complete Welcome Calls and Post-Physician Visit Updates • Document patient information accurately in the electronic health record in accordance with policies and standards • Collaborate with nurse care managers and the broader clinical care team to support patient care goals • Track hospitalizations and notify nursing staff upon discharge • Coordinate patient assistance services, including transportation, housekeeping, home modifications, and food assistance referrals • Follow up with patients to confirm services have been initiated and meet expectations • Respond to inbound patient, client, and provider inquiries and determine service needs • Initiate communications by phone, fax, and email with patients, clients, physician offices, and care providers • Maintain accurate provider contact information • Escalate unresolved patient issues and care-coordination concerns to leadership • Meet or exceed call-volume, disengagement-threshold, service-level, and other performance metrics • Comply with company policies, HIPAA requirements, and applicable federal and state regulations

🎯 Requirements

• Strong organizational, time-management, multitasking, verbal, and written communication skills • Attention to detail, active listening, empathy, and professionalism • Ability to work independently in a remote environment and remain accountable • Strong problem-solving and critical-thinking skills • Ability to build rapport and maintain productive telephonic relationships • Comfort navigating multiple systems and technologies simultaneously • Knowledge of medical terminology • Prior experience using electronic health record systems • Strong technical aptitude, including remotely assisting patients with health devices and troubleshooting basic issues • Ability to type 50–60 words per minute while speaking with patients by phone • Ability to work schedules aligned with client-specific time zones • Active CNA certification or equivalent certification, such as Pharmacy Technician, in good standing • At least six months of experience performing general Medical Assistant duties, or three years of experience in a clinic or comparable healthcare setting with direct patient contact • Completion of a CAAHEP- or ABHES-accredited Medical Assisting program is preferred • Spanish bilingual ability is preferred • Ability to maintain a private, quiet, secure, distraction-free home office • Reliable internet access meeting company minimum technical requirements

🏖️ Benefits

• Fully remote work environment • Dedicated private, quiet, secure home office arrangement • Reliable internet access meeting company minimum technical requirements • Reasonable accommodations for qualified individuals with disabilities