Telephonic Health Services Coordinator

🕒 June 24

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AMC Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2002

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

💰 Private equity on 2021-07

Healthcare • SaaS • Artificial Intelligence

AMC Health is an enterprise virtual care and remote patient monitoring company that provides clinician-led virtual care, AI-driven predictive models, and real-time physiometric data capture. It partners with health plans, health systems, government programs (including Veterans Affairs), employers, and clinical trials to reduce readmissions, improve chronic disease outcomes, and lower cost of care through an end-to-end platform combining RPM devices, predictive analytics, care management, and quality improvement services.

📋 Description

• Conduct outbound outreach to prospective patients and explain Remote Patient Monitoring programs, services, benefits, features, and expectations • Engage patients by telephone to establish rapport, answer questions, and encourage participation and adherence • Complete required telephonic interventions, including Welcome Calls and Post-Physician Visit Updates • Document patient information accurately in the electronic health record (EHR) • Collaborate with nurse care managers, nurse care associates, and the broader clinical care team • Track hospitalizations and notify nursing staff upon patient discharge • Coordinate patient assistance services, including transportation, housekeeping, home modifications, and food assistance • Follow up with patients to confirm services have started and meet expectations • Respond to inbound patient, client, and provider inquiries and determine service needs • Communicate by phone, fax, and email with patients, clients, physician offices, and care providers • Maintain accurate provider contact information • Escalate unresolved patient issues and care-coordination concerns to leadership • Meet or exceed call-volume, disengagement-threshold, service-level agreement, and other performance metrics • Comply with company policies, HIPAA requirements, and applicable regulations

🎯 Requirements

• Strong organizational, time-management, multitasking, verbal, and written communication skills • Strong attention to detail, active listening, empathy, professionalism, problem-solving, and critical-thinking skills • Ability to work independently and maintain accountability in a remote environment • Ability to build rapport and maintain productive telephonic relationships • Comfort navigating multiple systems and technologies simultaneously • Bilingual Spanish preferred • Completion of a CAAHEP- or ABHES-accredited Medical Assisting program preferred • At least six months of experience performing general Medical Assistant duties, or three years of experience in a clinic or comparable healthcare setting with direct patient contact • Knowledge of medical terminology • Prior experience using electronic health record (EHR) systems • Strong technical aptitude and ability to remotely assist patients with health devices and troubleshoot basic issues • Ability to type a minimum of 50–60 words per minute while speaking with patients by phone • Ability to work schedules aligned with client-specific time zones • Active CNA certification or equivalent certification, such as Pharmacy Technician certification, in good standing • Dedicated private, quiet, secure, distraction-free home office • Reliable internet access meeting company minimum technical requirements • Ability to perform extended computer and telephone use in a primarily sedentary role

🏖️ Benefits

• Remote work environment • Dedicated home office arrangement • Reasonable accommodations for qualified individuals with disabilities • Remote Patient Monitoring services and patient-support work