American College of Education
201 - 500 employees
Founded 2005
📚 Education
🏥 Healthcare
Education • Healthcare
American College of Education is a primarily online, accredited higher-education institution focused on affordable, career-oriented programs for adult learners. ACE offers a wide range of programs across degree levels — bachelor’s, master’s, education specialist (Ed. S. ), doctoral (Ed. D. , DBA), certificates, and micro-credentials — with strong emphasis on education, nursing, healthcare, business, and leadership fields. The college provides licensure pathways, partner solutions for K–12 schools, higher education and healthcare organizations, and student support services designed for working professionals seeking flexible, competency-focused credentials.
Student Success Coach
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🔥 1 hour ago
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American College of Education
201 - 500 employees
Founded 2005
📚 Education
🏥 Healthcare
Education • Healthcare
American College of Education is a primarily online, accredited higher-education institution focused on affordable, career-oriented programs for adult learners. ACE offers a wide range of programs across degree levels — bachelor’s, master’s, education specialist (Ed. S. ), doctoral (Ed. D. , DBA), certificates, and micro-credentials — with strong emphasis on education, nursing, healthcare, business, and leadership fields. The college provides licensure pathways, partner solutions for K–12 schools, higher education and healthcare organizations, and student support services designed for working professionals seeking flexible, competency-focused credentials.
📋 Description
• Provides student support throughout the student life cycle from Enrollment through Graduation. • Provides technical support associated with MyACE Portal, Canvas, ACE email, and the ACE mobile app. • Assists students with technology-related challenges and offers resources for further assistance. • Accountable for onboarding activities for new and re-entry students. • Directs students to financing options and assists with finance/payment related questions. • Maintains proactive contact strategies with individual students to assist them with strategies for success at ACE. • Responds to inbound student inquiries immediately and provides assistance to students with any program or success related questions or challenges. • Maintains knowledge of programs offered, policies and processes to support the student life-cycle. • Manages at-risk students and provides outreach and support. • Accountable for the expectations outlined in the Student Success Coach Expectation Policy.
🎯 Requirements
• A Bachelor’s degree is required. • Customer service experience required. • Excellent presentation skills both verbal and written. • Ability to develop professional rapport with students. • Ability to multi-task and meet deadlines; displays a high level of accuracy. • Knowledge of MS Office: Word, Excel, and Outlook.
🏖️ Benefits
• Medical, dental, & vision Insurance • HSA and FSA options • Paid parental leave • Paid volunteer time • Tuition reimbursement & reduction programs • Generous PTO • 401k and employer match • Full-service wellness and EAP program • Employee recognition and awards programs • Employer paid life & AD&D insurance • Short-term disability • Employer paid long-term disability • And more…
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