Client Success Team Supervisor

Job not on LinkedIn

🔥 7 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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American Consumer Credit Counseling

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1991

🤝 Non-profit

💸 Finance

📚 Education

Non-profit • Finance • Education

American Consumer Credit Counseling is a nonprofit credit counseling agency that helps consumers manage and reduce unsecured debt, improve credit, and regain financial stability. ACCC provides services including credit counseling, debt management plans (DMPs), debt consolidation, debt settlement guidance, mandated bankruptcy counseling, housing counseling (homebuyer education, reverse mortgage counseling, foreclosure assistance), financial education workshops/webinars, and digital tools like a client portal and mobile app. The organization emphasizes personalized counseling, budgeting and credit education, and community outreach to individuals and families seeking alternatives to bankruptcy and improved financial health.

📋 Description

• Supervise daily operations within the Client Success Management Team • Mentor Client Success Managers through guidance, support, and performance feedback • Resolve escalated client issues • Monitor call abandon rates, task turnaround time, and client satisfaction trends • Assign and track team projects • Develop and maintain standard operating procedures and best practices • Conduct call monitoring and quality reviews • Facilitate onboarding and coordinate training and development • Support performance evaluations, coaching sessions, and quarterly reviews • Participate in interviewing, hiring, and employee development initiatives • Test and provide feedback on internal systems and software releases • Improve operational workflows and enhance the client experience • Process payroll and manage time-off requests • Foster accountability, morale, and continuous improvement • Suggest and test enhancements to Debt Management Program tools, workflows, and procedures • Serve as acting department leader when the Operations Manager is absent • Obtain the PFE Debt Management Professional Certification within six months of hire • Perform additional duties as assigned

🎯 Requirements

• Associate degree or equivalent work experience required • Minimum of 3 years of customer service experience, preferably in financial services or a call center environment • At least 1 year in a supervisory or team leadership role • PFE Debt Management Professional Certification required within six months of hire • Strong leadership, coaching, and team development skills • Excellent verbal and written communication abilities • Conflict resolution and critical thinking capabilities • Effective time management and organizational proficiency • Proficiency in Microsoft Office and client management systems • Ability to analyze performance data and identify actionable trends • Talent for fostering team culture, motivation, and accountability

🏖️ Benefits

• Comprehensive health insurance including medical, dental, and vision coverage • Medical and dependent Flexible Spending Account (FSA) • Short-Term and Long-Term Disability; Life Insurance • 401(k) retirement plan with company matching • Paid time off and paid holidays • Remote work flexibility • Professional development and training opportunities • Supportive team environment and mission-driven culture