Credit Counselor

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American Consumer Credit Counseling

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1991

🤝 Non-profit

💸 Finance

📚 Education

Non-profit • Finance • Education

American Consumer Credit Counseling is a nonprofit credit counseling agency that helps consumers manage and reduce unsecured debt, improve credit, and regain financial stability. ACCC provides services including credit counseling, debt management plans (DMPs), debt consolidation, debt settlement guidance, mandated bankruptcy counseling, housing counseling (homebuyer education, reverse mortgage counseling, foreclosure assistance), financial education workshops/webinars, and digital tools like a client portal and mobile app. The organization emphasizes personalized counseling, budgeting and credit education, and community outreach to individuals and families seeking alternatives to bankruptcy and improved financial health.

📋 Description

• Provide personalized support and actionable solutions to help clients manage debt • Answer incoming calls from individuals seeking financial education or credit counseling support • Conduct one-on-one credit counseling sessions with clients via phone • Deliver financial education, create client budgets, and assist with the enrollment process into ACCC programs • Process consumer applications by accurately entering client information and budget details into internal systems • Follow up with prospective clients to encourage them to begin or continue the counseling process • Enroll qualified clients into appropriate debt consolidation or financial assistance programs • Educate clients on credit reports, credit scores, and strategies for maintaining healthy financial habits • Recommend tailored debt management plans and repayment strategies • Document client interactions and maintain accurate, confidential records

🎯 Requirements

• High School Diploma or equivalent, Associates or Bachelors preferred • 1–2 years of experience in credit counseling, financial coaching, or debt management • NFCC Credit Counselor Certification (to be obtained within the first six months of employment) • Experience analyzing client budgets, income, and debt to create actionable repayment plans • Experience providing one-on-one counseling or coaching to clients in a confidential setting (phone and/or online) • Day-to-day proficiency with Microsoft Excel and Outlook • Authorized to work in the United States • Availability to work Mon–Thu 2:00–10:00 PM ET and Fri 12:00–8:00 PM ET • Prolonged sitting at a desk and working on a computer (up to 8+ hours/day) • Talking on the phone for extended periods of time • Frequent use of hands/fingers for typing and operating a keyboard, mouse, and phone • Ability to wear a headset for extended periods • Vision sufficient to read computer screens and documents • Hearing sufficient to understand customer conversations via phone • Occasional walking or standing, depending on office layout or home setup

🏖️ Benefits

• Competitive hourly compensation of $21–$23 plus bonus opportunities • Comprehensive health insurance including medical, dental, and vision coverage • Medical and dependent Flexible Spending Account (FSA) • Short-Term and Long-Term Disability; Life Insurance • 401(k) retirement plan with company matching • Paid time off and paid holidays • Remote work flexibility • Professional development and training opportunities • Supportive team environment and mission-driven culture