Auto Insurance Claims Manager

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🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $90k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔒 Insurance

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American Freedom Insurance Company

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚘 Automotive

🛡️ Insurance

💸 Finance

Automotive • Insurance • Finance

American Freedom Insurance Company is a regional property & casualty insurer offering mandatory minimum limit auto insurance and related coverages through brokers and producers across several U. S. states. The company emphasizes customer service, claims handling, and long-term financial stability, holding an A+ (Superior) rating from A. M. Best. It serves individual consumers while partnering with agents and brokers for distribution and provides online services such as payments, claims reporting, and downloadable forms.

📋 Description

• Lead and motivate claims staff while ensuring workflow, workload, and service levels are met efficiently • Develop strategies to reduce loss costs and ensure efficient claim processing • Set and measure performance indicators for accountability and team success • Monitor regulatory compliance and minimize complaints • Oversee, evaluate, and authorize claims, closely monitoring high-priority cases • Coach adjusters to meet or exceed service objectives and regulatory standards • Negotiate claims, achieve favorable outcomes, and minimize expenses • Foster collaboration within the Claims Department with staff, supervisors, and managers • Identify process-improvement opportunities and ensure operational excellence

🎯 Requirements

• Bachelor’s degree or higher • Minimum 3 years of relevant claims management experience • Experience in Indiana and/or Pennsylvania claims desired • Experience in Illinois, Tennessee, or Texas claims is a plus • Nonstandard auto insurance experience beneficial • Strong customer service skills • Fast-track claim processing expertise • Skilled at negotiating with attorneys and pro se litigants • Exceptional written and verbal communication skills • Proficient with technology and coverage/liability analysis • High level of responsibility, problem-solving, and organizational skills • Bilingual Spanish preferred

🏖️ Benefits

• 401K with up to a 6% company match • Choice of Blue Cross Blue Shield PPO, HMO, or HSA plans • Dental and vision coverage • Access to telemedicine services • At least 6 paid holidays • Paid Time Off (PTO) for vacation, personal, or sick time • Separate personal days for sickness, family needs, appointments or personal matters • Employee recognition for work milestones • Paid training • State licensing reimbursement • Opportunities for advancement • Inclusive holiday events • Employee referral bonuses • Virtual team meetings