Academic Advisor

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🔥 0 minutes ago

⚔️ Virginia, West Virginia – Remote

⚔️ Virginia – Remote ⛰️ West Virginia – Remote

⏰ Full Time

🟢 Junior

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American Military University

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🎖️ Defense

🏥 Healthcare

Consulting • Defense • Healthcare

American Military University is an accredited online university founded to serve military servicemembers and has expanded to serve working adults and civilian learners through flexible, career-focused undergraduate and graduate programs. It operates as part of the American Public University System, emphasizing accessible, affordable distance education with specialized centers (e. g. , Center for Cyber Defense, Center for Space Studies) and a mission to prepare students for service and leadership in a global society.

📋 Description

• Guide, encourage, and inform students about recommended academic options to progress through their academic programs • Communicate with students remotely via phone, chat, email, webinars, videos, social media, and other channels • Build relationships with prospective, current, and returning students while representing the university • Respond to questions about academic advising, programs, policies, campus and form navigation, and student concerns • Conduct outreach to provide advice and direction on next steps • Document all student interactions clearly • Review degree plan change requests and advise recommended paths based on credit impact, completion time, and student planning • Apply appropriate academic advising strategies, including inquisitive, appreciative, developmental, and prescriptive advising • Monitor student behavior trends and support targeted outreach initiatives or process changes • Advise distinct student populations and programs • Encourage and guide students toward successful program completion • Meet service-level agreements and department service expectations • Review processes and policies and recommend improvements • Engage in professional development and interact with other university departments on behalf of students • Perform other duties as assigned

🎯 Requirements

• Must hold a conferred Bachelor's degree from an accredited institution • Excellent oral and written communication skills • Bilingual English/Spanish highly preferred • Effective interpersonal skills, including influencing, persuasion, elicitation, and listening • Understanding of student development theory • Excellent student and customer service skills • Ability to advise effectively in ambiguous and unstructured scenarios • Ability to manage multiple tasks under tight deadlines with minimal supervision • Rational and objective decision-making • Ability to navigate multiple systems and adapt to ongoing technology changes • Optimism and positivity • Creativity • Critical thinking • Problem solving • Ability to adjust quickly to changes • One year of professional office experience, preferably in a collegiate or academic advising setting • Knowledge of undergraduate and graduate student development theory • Knowledge of academic advising theory and best practices • Experience influencing, informing, and persuading students on complex academic matters is a plus • Prior experience with students from diverse cultural, socioeconomic, and academic backgrounds is desirable • Must be able to work 9:30–6:00 Monday–Thursday and 8:00–4:30 Friday

🏖️ Benefits

• Continuing professional development and education opportunities • Participation in department committees, task forces, university organizations, or industry organizations (NACADA) • Equal opportunity employment