Student Support Representative

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🔥 0 minutes ago

⚔️ Virginia, West Virginia – Remote

⚔️ Virginia – Remote ⛰️ West Virginia – Remote

⏰ Full Time

⚪️ Entry-level

💝 Customer Support

🚫👨‍🎓 No degree required

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American Military University

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🎖️ Defense

🏥 Healthcare

Consulting • Defense • Healthcare

American Military University is an accredited online university founded to serve military servicemembers and has expanded to serve working adults and civilian learners through flexible, career-focused undergraduate and graduate programs. It operates as part of the American Public University System, emphasizing accessible, affordable distance education with specialized centers (e. g. , Center for Cyber Defense, Center for Space Studies) and a mission to prepare students for service and leadership in a global society.

📋 Description

• Provide immediate, ongoing, and efficient information and problem resolution to students via telephone, e-mail, or electronic chat • Protect student account privacy through compliance with FERPA • Develop conflict resolution strategies and communications • Use CRM and other Student Support Center software applications • Resolve routine and escalated customer concerns professionally and efficiently • Maintain productive working relationships with Financial Aid, Fulfillment, Military Assistance, Student Services, Marketing, Admissions, and other APUS departments • Meet or exceed performance goals determined by the AVP, Customer Service Operations and Student Communication • Maintain an organized and professional work area • Adhere to assigned schedules, including possible evening and weekend hours • Assist team members with special projects and perform other assigned duties

🎯 Requirements

• Excellent verbal and written communication skills • Ability to learn quickly and work in a high-energy team environment • Excellent organizational skills and ability to meet time-sensitive deadlines • Strong problem-solving skills • Ability to work successfully with limited supervision • Ability to write organized, informative, and effective emails and written communications • Active listening skills • Ability to set goals, prioritize work, meet deadlines, and use time efficiently • Ability to collaborate by sharing information and assisting colleagues • Ability to handle escalated issues calmly and take initiative to resolve problems • Proficiency with departmental software applications • Ability to build rapport with students and provide timely, accurate information professionally • Ability to research answers and understand referral processes and procedures • Demonstrated understanding of FERPA guidelines and internal student and employee privacy policies • Ability to understand and follow professional standards and APUS procedures • Ability to explain the university's history, mission, organization, strategic goals, policies, accreditation, procedures, programs, and student funding sources • Ability to compare and contrast the university with major competitors • Ability to extract and analyze information from reports • High-speed Internet connection • Dedicated workspace within residence • Capability to telecommute as directed by management

🏖️ Benefits

• Remote work / telecommuting • Dedicated workspace within place of residence • Equal opportunity employment