Account Resolution Specialist

🕒 May 28

🗽 New York – Remote

🗽 New York – Remote

💵 $17 - $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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American Coradius International

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1989

🤝 B2B

💸 Finance

💳 Fintech

B2B • Finance • Fintech

American Coradius International (ACI) is a full-service contact center operation specializing in customer care and accounts receivables management. ACI partners with some of the largest financial institutions in the country, providing expert guidance to help clients achieve financial success while focusing on customer experience and regulatory compliance. With a commitment to operational excellence and community involvement, ACI aims to create a rewarding environment for both its clients and employees.

📋 Description

• Receive/make a high volume of incoming/outgoing communications to encourage customer payments and cure outstanding past-due account balances • Detailed documentation on all account activities and information to include verifications, demographic changes, and documenting calls relating to servicing of the account • Utilizes all available skip tracing tools to establish contact with customers to arrange payment • Review and monitor customer accounts daily to mitigate losses • Take action on accounts needing additional attention under manager approval • Ensure all company policies, procedures, and laws applicable to the position are maintained. • ALL employees are required to be on camera while working from a remote environment.

🎯 Requirements

• High School Diploma required • At least 2 years call center/ customer service experience required. • Proven ability to multi-task and work in a demanding environment • Exceptional knowledge of federal, state, and local laws, regulations, and rules concerning collections • Professional and comprehensible phone voice, excellent verbal and communication skills, and proper English grammar • Active listening skills and an ability to influence others • Proficient computer skills using Zoom, Microsoft Word and Excel • MUST have a smart phone with the ability to download applications for remote work purposes.

🏖️ Benefits

• MONTHLY BONUSES • 401(k) matching • Dental insurance • Health insurance • Paid sick time • Paid time off • Paid training • Vision insurance