Help Desk Technician – Part-Time

🔥 4 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $20 / hour

⏱ Part Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 27 days.

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AMERICAN SYSTEMS

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1975

💼 Consulting

🏥 Healthcare

🎖️ Defense

Consulting • Healthcare • Defense

AMERICAN SYSTEMS is an employee-owned company that specializes in information technology, engineering, and analytical support. Focused on mission support, they provide services such as test and evaluation, training, and digital engineering. With a strong commitment to veteran outreach and a diverse workforce, AMERICAN SYSTEMS aims to empower its employees in their careers while serving a wide array of government contracts.

📋 Description

• Answer incoming calls/emails from customers to provide basic help desk support and troubleshoot user problems • Provide professional customer service and timely resolution or escalation of issues • Perform user data corrections and respond to questions • Assist users with subscribing and unsubscribing to the system • Assist users with moving their accounts between locations, updating contact information and setting up alerts on multiple devices • Send more complicated user issues to appropriate hierarchy for troubleshooting • Learn fundamental operations of commonly used software, hardware and other equipment • Accurately log all service requests and document resolutions using call tracking software • Educate end users on appropriate system use and share technology best practices • Exercise patience and professionalism during stressful situations

🎯 Requirements

• Must have an active DOD Secret clearance or higher • One-year of help desk experience required • Must be able to work independently and responsibly without direct supervision • Outstanding oral and written communication skills and attention to detail • Technical troubleshooting skills in researching and documenting resolutions • Friendly presence and helpful attitude; good interpersonal skills • Ability to provide technical support over the phone; good phone skills • Accurately and consistently document all work; good writing skills • Good problem-solving skills; ability to visualize a problem or situation and think abstractly • Ability to handle constantly changing flow of traffic; be able to multitask effectively • Working knowledge of standard operating systems, applications, and networking • Must be a US Citizen

🏖️ Benefits

• Healthcare benefits • Paid leave • Retirement plans • Insurance programs • Education and training assistance • Employee ownership

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