Bilingual Customer Service Loyalty Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Americor

WebsiteLinkedInAll Job Openings

201 - 500 employees

💳 Fintech

💸 Finance

Fintech • Finance

Americor is a leading Finance Technology (FinTech) company that provides debt relief solutions to clients struggling with unsecured debt. Utilizing a proprietary online platform, Americor offers services such as debt consolidation loans, debt settlement, and credit counseling to help individuals and families reduce their debt burden. Through the Americor Advantage program, clients can restructure their debt payments, potentially reduce the total debt owed, and save on long-term interest fees. The company aims to help clients become debt-free in 24-48 months without upfront fees or credit score impacts. As an accredited member of the American Association for Debt Resolution, Americor is committed to providing consumer-friendly debt solutions and abides by federal regulations in the debt settlement industry.

📋 Description

• Proactive Support and Active Listening: Anticipate customer needs and address them proactively. • Actively listen to customers to understand their concerns and requirements fully. • Educating Customers: Clearly communicate the value and benefits of our services. • Provide information to customers about how services can meet their specific needs. • Addressing Customer Concerns and Providing Solutions: Respond promptly and empathetically to customer concerns. • Offer appropriate solutions to resolve issues effectively. • Building Positive Relationships: Foster a friendly and helpful attitude towards customers and business associates. • Engage in positive and professional interactions to build trust and rapport. • Identifying Customer Needs and Providing Solutions: Ask relevant questions to understand customer requirements. • Research and gather the necessary information to provide accurate solutions. • Recording Conversations: Document all customer interactions in a comprehensive manner using a CRM system. • Include relevant details of the conversation, customer preferences, and actions taken. • Following Communication Procedures and Guidelines: Adhere to established communication procedures, policies, and guidelines. • Maintain professionalism and consistency in every customer interaction. • Assisting with Program Modifications: Help clients with any necessary modifications to their program, billing, and retention. • Provide guidance and support throughout the modification process. • Meeting Call and Retention Quotas: Strive to meet or exceed individual and team targets for calls and customer retention. • Focus on providing value to customers and actively working towards their satisfaction.

🎯 Requirements

• 2+ years of experience in Customer Service and Sales is required. • Bilingual in Spanish is required. • Thorough knowledge of call center policies and procedures. • Proficiency with computer programs such as Google Suite. • Excellent communication skills: verbal and written. • High-level active listening skills. • Excellent attention to detail and problem-solving skills. • Strong organization, time management, and multitasking skills. • Ability to work efficiently under minimal supervision. • Willing to work flexible hours, including overtime and weekend hours.

🏖️ Benefits

• Ongoing training and development • Opportunity for career advancement • Medical • Dental • Vision • Company Paid Group Life / AD&D Insurance • 7 Paid Holidays and 2 Floating Holiday Days to use at will • Paid Time Off • Flexible Spending/HSA • Employee Assistance Program (EAP) • 401(k) match • Referral Program