Call Center Representative

Job not on LinkedIn

🕒 June 24

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

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American Personnel Managers & Consultants Inc

WebsiteLinkedInAll Job Openings

1 - 10 employees

👥 HR Tech

🎯 Recruiter

💼 Consulting

HR Tech • Recruitment • Consulting

American Personnel Managers & Consultants, Inc. is a professional and trusted woman-owned business based in Camp Hill, Pennsylvania, with over 25 years of experience in customized staff augmentation, call center management and support, and HR consulting services. They cater to both public and private sector organizations, providing ethical, quality services through a wide range of HR disciplines including recruiting, training, employee relations, and benefits administration. Their services also include IT sourcing and data backup, project management, and shared office space solutions. The company is dedicated to maximizing client success through cost-effective and customized solutions, serving as a strategic partner committed to meeting client goals and objectives.

📋 Description

• Support health plan members by providing guidance, education, and resolution regarding benefits, claims, and related inquiries • Handle inbound member and provider inquiries • Handle Outbound member service calls • Drive First Call Resolution • Manage inquiries across phone, email, chat, fax, and web • Accurately document all interactions • Conduct outbound service calls as needed • Deliver professional, empathetic customer service

🎯 Requirements

• Pennsylvania resident only • Must live within a 3-hour driving distance of the Harrisburg Metro Area (Required for initial equipment installation) • Out-of-state applications will not be considered • Bilingual (Spanish) • High school diploma or GED required • Associate or college degree preferred • Minimum 2 years of customer service or call center experience • Strong typing and written communication skills • Ability to make independent decisions • Comfortable with Microsoft Office; Excel experience a plus • Ability to learn complex health plan information • Commitment to reliability and long-term employment

🏖️ Benefits

• Paid training with mentorship • Probationary period of 720 hours of active work before paid time off and holiday eligibility