End User Support, Desktop Technician

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $26 - $29 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

AmeriSave Mortgage Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2002

💸 Finance

🏠 Real Estate

Finance • Real Estate

AmeriSave Mortgage Corporation is a leading online mortgage lender offering a variety of home financing solutions, including first and second mortgages, home equity loans, and refinancing options. With 20 years of mortgage experience, AmeriSave has served over 733,603 borrowers across 49 states in the U. S. The company prides itself on providing easy and fast mortgage processes with access to quick quotes and approvals, low rates, and secure rate locks. AmeriSave is committed to helping its clients achieve financial freedom and better financial positions through responsible home equity usage and effective mortgage solutions. The company is well-regarded for its excellent customer service and accessibility, offering support in multiple languages and emphasizing easy online interactions for customer convenience.

📋 Description

• Diagnose and resolve technical hardware and software issues • Track and route problems and requests and document resolutions • Provide desktop hardware and software maintenance and support • Maintain scanners, printers, and other peripherals • Maintain inventory of IT applications and software • Test and deploy software and updates to internal and work-from-home desktops and virtual desktop environments • Remediate vulnerabilities in physical and virtual desktop environments • Support onboarding of new hires

🎯 Requirements

• Bachelor’s degree preferred or 2+ years of relevant experience • At least 5 years of experience as an End User Support Technician • Strong knowledge of Windows 11 and Microsoft Office 365 suite • Extensive experience with internal IT support and onboarding new hires • Experience setting up and configuring network printers • Knowledge of IT ticketing systems • Preferred knowledge of vulnerability management and remediation • Azure and Intune experience • Active Directory experience • Hardware and software applications support experience • Excellent written and verbal skills • Ability to work independently with minimal or no supervision, online or offline hours • Time management skills • Ability to work under pressure • Strong problem-solving and analytical skills • Strong organizational skills • High-speed internet required for remote work; cable or fiber only with Ethernet capability • Minimum internet speeds: 70/30 Mbps (basic), 200-300/35-70 Mbps (shared), or 500-1,000/100+ Mbps (heavy use)

🏖️ Benefits

• 401(k) • Dental insurance • Disability insurance • Employee discounts • Health insurance • Life insurance • Paid time off • 12 paid holidays per year • Paid training • Referral program • Vision insurance • Bonus • Referral bonuses