Customer Success Specialist

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $60.2k - $111.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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American Express Global Business Travel

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2014

🤝 B2B

🚗 Transport

☁️ SaaS

B2B • Transport • SaaS

American Express Global Business Travel is a company providing comprehensive corporate travel management services. It offers technology-driven solutions to help businesses manage and optimize their travel programs efficiently, providing a range of services including booking, travel policy compliance, expense management, and reporting. The company supports clients worldwide, catering to a diverse range of languages and cultural needs, and is aimed at enhancing business travel experiences through innovation in the travel industry.

📋 Description

• Responsible for the on-going management and growth of a portfolio with annual air volume up to $900k • Drive growth and develop innovative client-focused solutions • Lead sales efforts to deliver multiple revenue streams • Develop an in-depth understanding of key business drivers and competitive position • Create pricing strategies and contribute to client P & L management • Lead client business planning and client business review sessions

🎯 Requirements

• 3-5 years working in the travel industry • Ability to identify client needs and come up with innovative solutions • Strong understanding of the external market and knowledge of the GBT value proposition • Proven success in consultative selling • High motivation for success and performance • Innovative problem-solving and strong decision-making skills • Excellent prioritization and planning skills • Strong negotiation skills

🏖️ Benefits

• Health and welfare insurance plans • Retirement programs • Parental leave • Adoption assistance • Wellbeing resources • Travel perks • Access to over 20,000 courses • Leadership courses