Travel Consultant – VIP

🕒 September 7

🌐 United States, Canada – Remote

infoinfo

💵 $46.2k - $85.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

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Logo of American Express Global Business Travel

American Express Global Business Travel

10,000+ employees

Founded 2014

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

American Express Global Business Travel is a company providing comprehensive corporate travel management services. It offers technology-driven solutions to help businesses manage and optimize their travel programs efficiently, providing a range of services including booking, travel policy compliance, expense management, and reporting. The company supports clients worldwide, catering to a diverse range of languages and cultural needs, and is aimed at enhancing business travel experiences through innovation in the travel industry.

📋 Description

• Advise and arrange travel for corporate business customers, including individuals and groups, in the US • Analyze and research travel options and proactively anticipate traveler needs to sell additional services • Arrange and book domestic and international business travel of varying complexity for air, road, rail, and accommodations • Use a Global Distribution System (GDS) • Ensure compliance with customers’ travel policies, service provider policies, and regulatory requirements • Use positive telephone service techniques and act on special customer requests • Prevent fraudulent callers from booking trips after hours by following security protocols • Collaborate with the team to coach, mentor, and provide constructive feedback to improve service levels

🎯 Requirements

• Native GDS expertise (Sabre, Apollo, Amadeus) • 3+ years corporate travel experience • Experience with fares, ticketing, car, hotel, air, and rail for domestic and international travel • Excellent professional written and verbal communication • Attention to detail • Act with integrity and protect personal traveler information • Resolve customer issues quickly and independently or with suppliers • Teamwork and openness to feedback

🏖️ Benefits

• Great shift premiums for those who work alternative shifts • Health and welfare insurance plans • Retirement programs • Parental leave • Adoption assistance • Wellbeing resources for employees and immediate family • Weekly deals from major travel providers on flights, hotels, cruises, and car rentals • Access to over 20,000 courses on the learning platform • Leadership courses • New job openings available to internal candidates first • Global Inclusion Groups • Reasonable accommodation for qualified individuals with disabilities

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