Senior Property Field Adjuster

🕒 May 26

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American Family Insurance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1927

💸 Finance

👥 B2C

Insurance • Finance • B2C

American Family Insurance is a leading insurance company offering a range of personal insurance products including home, auto, life, and umbrella insurance. With a focus on customer satisfaction, American Family Insurance is trusted by over 12 million customers and has earned high ratings for its digital insurance shopping experience. The company emphasizes the convenience of managing insurance through its MyAmFam app, allowing customers to pay bills, file claims, and access policy information easily. The company also offers significant discounts for bundling multiple insurance products. American Family Insurance is headquartered in Madison, Wisconsin, and is committed to customer service, corporate responsibility, and community involvement.

📋 Description

• Investigates origin and cause of claims by contacting appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, etc. • Identifies complex issues and seeks assistance as needed. • Handles claims on a good faith basis for both 1st and 3rd party claims under multiple policy types. • Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations. • Responds to customer inquiries, makes decisions, and closes files as needed. • Interprets and determines policies, leases, by-laws, declarations, articles, and contract coverages for assigned losses. • Makes independent decisions and self-supervises files while recognizing when assistance is needed. • Proactively provides claim process updates and status to all parties.

🎯 Requirements

• Demonstrated experience providing customer-driven solutions, support or service. • Demonstrated experience handling 1st and 3rd party, multi-line claims. • Demonstrated experience handling simple to moderately complex claims. • Extensive knowledge and understanding of policies and endorsements. • Extensive knowledge of each phase of the claim handling process. • Valid driver's license required plus an acceptable driving record. • Obtain state specific property casualty claims licensing as required. • Up to 50% travel requirement. • Up to 75% catastrophe travel as applicable. • Physical ability to ascend or descend ladders, stairs, and work in various environments including tight spaces. • Ability to adjust or move objects up to 50 pounds in all directions.

🏖️ Benefits

• Comprehensive medical, dental, vision and wellbeing benefits • Competitive 401(k) contribution • Pension plan • An annual incentive • 9 paid holidays • Paid time off program (23 days accrued annually for full-time employees) • Student loan repayment program • Paid-family leave