Associate Director, Digital Product Operations – Measurement & Reporting

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $188.1k - $254.4k / year

⏰ Full Time

🟠 Senior

⚡️ Product Operations

🦅 H1B Visa Sponsor

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Amgen

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1980

🏥 Healthcare

🧬 Biotechnology

💊 Pharmaceuticals

💰 $28.5G Post-IPO Debt on 2022-12

Healthcare • Biotechnology • Pharmaceuticals

Amgen is a global leader in biotechnology, focusing on the development and commercialization of innovative medicines made from living cells. The company aims to treat serious illnesses, often targeting diseases with limited therapeutic options. Amgen emphasizes scientific innovation and is committed to ethical research, patient safety, and environmental sustainability. It actively engages in clinical trials and is known for its contributions to the fields of cancer treatment and obesity management among others.

📋 Description

• Lead the enterprise measurement strategy for Digital Product Operating Model adoption, product management maturity, team health, and product artifact quality • Translate Product Management Hub priorities into measurement frameworks, maturity models, executive reporting approaches, and continuous-improvement roadmaps • Define standards, dimensions, and indicators for adoption, maturity, artifact quality, operating health, and realized value • Frame ambiguous measurement problems, test assumptions, and determine which signals merit investment and leadership attention • Own the strategy and evolution of DPOM dashboards, scorecards, reporting mechanisms, and executive readouts for MBRs, QBRs, and other enterprise cadences • Guide analytics, technology, reporting, and product operations partners in building scalable, trusted reporting solutions • Integrate quantitative data, qualitative field insights, artifact reviews, and leadership feedback into findings, trends, risks, and recommendations • Create leadership-ready narratives for Product Management Hub leadership, the VP of Product Management, the CTO, technology leaders, and business leaders • Surface cross-product dependencies, adoption barriers, maturity gaps, and opportunities to improve DPOM effectiveness • Lead product management maturity assessments covering outcome orientation, roadmap quality, OKR quality, decision-making, discovery, prioritization, value measurement, and lifecycle management • Identify recurring maturity gaps, anti-patterns, adoption friction, and capability needs • Partner with Digital Product Management Catalysts to convert field insights into enterprise-level learning • Translate maturity and artifact-quality findings into standards, playbooks, templates, training, workshops, coaching approaches, and enablement materials • Embed measurement and reporting into enterprise operating rhythms and recommend quarterly and annual focus areas • Guide senior partners across product, technology, business, analytics, reporting, and enablement functions • Ensure measurement decisions use fit-for-purpose data, sound instrumentation, defensible metrics, and clear limitations • Address data quality, access, privacy, security, regulatory, responsible-AI, and governance considerations • Identify AI-native, generative AI, and automation opportunities for measurement, analysis, reporting, artifact review, and leadership-readout preparation • Lead complex cross-functional work, influence senior partners, coach product managers, codify effective practices, and contribute to product management norms

🎯 Requirements

• Doctorate degree and 3 years of Digital Product, Product Management, Product Leadership, Digital Transformation, Technology Strategy, or related experience, or • Master’s degree and 7 years of relevant experience, or • Bachelor’s degree and 9 years of relevant experience, or • Associate degree and 12 years of relevant experience, or • High school diploma/GED and 14 years of relevant experience • Minimum of 3 years of experience directly managing people and/or leadership experience leading teams, projects, programs, or directing resource allocation • 7+ years of progressive experience in product operations, digital product management, product analytics, enterprise measurement, business reporting, digital transformation, technology strategy, or related disciplines preferred • Experience owning complex, high-priority product, operating-model, measurement, or transformation problem spaces spanning multiple teams or organizational areas preferred • Experience shaping measurement strategies, maturity models, adoption frameworks, scorecards, executive dashboards, or reporting systems preferred • Expert understanding of product management practices, including roadmaps, OKRs, product charters, product strategy, discovery, prioritization, value measurement, lifecycle management, and product operating models preferred • Ability to integrate quantitative data, qualitative insights, artifact reviews, and stakeholder perspectives into findings, narratives, and recommendations preferred • Strong analytical judgment and ability to distinguish activity, compliance, and output measures from meaningful indicators preferred • Experience guiding senior cross-functional partners in complex enterprise environments preferred • Experience with Power BI, Tableau, Jira Align, Jira, Confluence, SharePoint, ChatGPT, or similar platforms preferred • Ability to influence without formal authority and guide consequential trade-offs preferred • Experience coaching product managers or cross-functional partners and contributing to product management communities, standards, playbooks, or enablement programs preferred • Comfort operating in ambiguity, managing dependencies, and improving reporting practices preferred • Experience in healthcare, biotechnology, or other regulated industries preferred • Familiarity with AI-native product development, generative AI workflows, responsible AI principles, and AI in product management and operations preferred • Sponsorship for this role is not guaranteed

🏖️ Benefits

• Reasonable accommodation for individuals with disabilities during application, interview, and job performance • Equal opportunity employment • Inclusive environment with diverse, ethical, committed, and accomplished people