Senior Manager, BPO Operations

🕒 April 7

🇺🇸 United States – Remote

💵 $110k - $150k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 26%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Amira Learning

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

📚 Education

🤖 Artificial Intelligence

☁️ SaaS

💰 $20M Venture Round - Amira Learning on 2022-04

Education • Artificial Intelligence • SaaS

Amira Learning is an education technology company that provides an AI‑powered, bilingual (English and Spanish) reading platform called the Amira Reading Suite. The suite combines automated oral reading assessment (listening and scoring students as they read aloud), 1:1 AI tutoring and practice, and teacher-facing AI lesson planning and differentiation to accelerate literacy growth. Amira emphasizes research-backed outcomes, district-level deployments, data privacy and security compliance, and serves K–12 schools, districts, and international education ministries to improve reading proficiency.

📋 Description

• Manage a 10-person BPO team • Hold vendor partner accountable to SLAs • Run a rigorous QA cadence • Ensure fast, accurate, and empathetic responses for educators and IT administrators • Serve as operational champion for AI-assisted support workflows • Identify where automation can improve resolution quality and team efficiency • Collaborate with internal partners to develop capabilities

🎯 Requirements

• 5+ years managing offshore or nearshore BPO vendor relationships in a SaaS or tech-enabled services environment, including SLA governance and vendor performance management • Proven track record running QA frameworks, calibration cadences, and agent performance management for contractor teams you don’t directly employ • Experience owning support operations reporting: daily summaries, weekly performance reports, monthly SLA analysis, and QBR facilitation • Comfortable navigating matrix organizations • Hands-on experience with CRM/ticketing platforms (Zendesk, Freshdesk, Intercom, or equivalent) • Practical familiarity with AI-assisted support tools or support workflow automation

🏖️ Benefits

• Competitive Salary • Medical, dental, and vision benefits • 401(k) with company matching • Flexible time off • Stock option ownership • Cutting-edge work • The opportunity to help children around the world reach their full potential