Head of Customer Success

🕒 January 8

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Amplemarket

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

💰 $12M Series A on 2022-04

Artificial Intelligence • B2B • SaaS

Amplemarket is an AI-powered sales platform that enhances the sales process for businesses by providing data intelligence and multichannel engagement solutions. It helps sales teams maximize productivity and efficiency with AI-driven insights, lead generation, and automated engagement tools. Amplemarket's solutions cater to sales professionals, enabling them to save time on research, optimize lead conversion, and improve deliverability rates. Its platform integrates various functionalities such as LinkedIn prospecting, data enrichment, email validation, and competitive intelligence, making it a comprehensive tool for sales enablement.

📋 Description

• Lead and develop a high-performing Customer Success team, ensuring revenue and retention goals are met. • Own Net Revenue Retention (NRR) targets, proactively reducing churn and driving expansions. • Implement structured expansion strategies and optimize upsell/cross-sell opportunities. • Define and execute a structured expansion strategy, ensuring CSMs proactively identify and close expansion opportunities. Work cross-functionally with Sales & Marketing to optimize expansion playbooks. • Align with Sales, Product, and Marketing to champion the customer voice and maximize engagement. • Optimize customer journeys, enhancing onboarding, adoption, and long-term success. • Monitor customer health, proactively preventing churn and maximizing lifetime value. • Leverage data insights and customer feedback to drive continuous improvement. • Improve Net Promoter Score (NPS) by enhancing customer experience and advocacy. • Drive multi-year renewals, case studies, and scalable advocacy programs. • Enhance CS processes and automation to scale retention and expansion efforts.

🎯 Requirements

• 6+ years of experience in Customer Success, with at least 3 years in a leadership role, preferably in a B2B SaaS environment. • Proven track record in driving customer retention, expansion, and satisfaction at scale. • Strong leadership skills with the ability to inspire and grow a high-performing team. • Data-driven mindset with expertise in tracking, measuring, and acting on customer success and account management metrics. • Exceptional communication skills and experience working with C-level executives. • Ability to thrive in a fast-paced, high-growth environment. • Experience with customer success tools, CRMs, and account management best practices. • Fluency in English is required.

🏖️ Benefits

• Nice work environment • Competitive Salary • Health Insurance • Stock Options • Annual Company Trip in a secret location • and more!