IT Services Intern

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $30 / hour

👨‍🎓 Internship

⚪️ Entry-level

👻 Ghost score 0%

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Amplify

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

📚 Education

☁️ SaaS

💰 Series C - Amplify Education on 2023-05

Education • SaaS

Amplify is a K–12 educational technology and curriculum company that builds next-generation, research-aligned curricula, assessments, and instructional tools for literacy, math, and science. Their offerings include core curricula (Amplify CKLA, Amplify ELA, Amplify Science), assessment and intervention products (mCLASS, Boost Reading, Boost Math), and digital/math resources (Amplify Desmos Math), plus tutoring and teacher professional learning resources. Amplify emphasizes the Science of Reading, provides an integrated digital platform for districts and teachers, and serves thousands of school districts and millions of students and teachers worldwide.

📋 Description

• Support day-to-day IT service delivery, including help desk ticket management, troubleshooting, and resolution across hardware, software, and network issues • Identify recurring technical issues, inefficiencies, and service gaps to improve IT processes and end-user experience • Assist with device provisioning, software deployment, user account management, and onboarding/offboarding workflows • Contribute to IT documentation, knowledge base articles, standard operating procedures, and internal service guides • Track and manage IT assets, inventory records, and service requests • Help maintain a secure, scalable, reliable technology environment supporting Amplify's educational products

🎯 Requirements

• Current enrollment in an undergraduate degree program, returning to school in Fall 2027 • Full-time availability from June 7, 2027, through August 13, 2027 • Must be authorized to work in the US • Must reside in the US for the internship's duration • Strong written and verbal communication skills • Ability to synthesize information, identify themes, and communicate insights clearly • Knowledge of and interest in the K–12 education technology field • Working knowledge of IT service management platforms such as ServiceNow, Jira Service Management, or Zendesk • Exposure to Windows, macOS, and Linux environments; basic system configuration and administration • Background in IT support, help desk operations, or technical troubleshooting through coursework, personal projects, or prior experience • Interest in cloud services, cybersecurity, network administration, identity and access management, or IT operations • Excellent interpersonal and collaboration skills across technical and non-technical teams • Comfort with Microsoft 365, Google Workspace, Active Directory, or similar enterprise productivity and directory platforms • Background check required if selected

🏖️ Benefits

• Paid, remote 10-week internship • 2-day in-person experience at Amplify HQ in Brooklyn, NY • Product demos, team-building activities, and engagement initiatives • Virtual speaker series featuring Amplify executives • Dedicated mentorship • Direct exposure to IT service management tools, platforms, and best practices used in EdTech • Real-world IT challenges supporting educators, students, and families • Collaboration with IT, Engineering, Security, and Operations teams • Contributions to infrastructure and service improvement initiatives • Mentorship from industry professionals • Exposure to IT Support, Systems Administration, Cloud Services, Cybersecurity, and IT Operations • Hands-on training in a fast-paced, agile environment • Opportunities to help shape infrastructure reliability, security, and efficiency