Senior Technical Success Manager – Strategic

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $194k - $291k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Amplitude

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

☁️ SaaS

🤝 B2B

SaaS • AI • B2B

Amplitude is a leading analytics and insights platform that provides businesses with a comprehensive understanding of the entire customer journey. With products like Product Analytics, Web Analytics, and Session Replay, Amplitude offers deep behavioral analytics and AI tools to help organizations visualize user sessions, optimize product experiences, and drive business growth. The platform is designed to unify customer data across teams, enabling improved data quality and governance through its Customer Data Platform. Amplitude is particularly focused on facilitating growth, active user engagement, and monetization for a range of industries including financial services, eCommerce, media, and healthcare.

📋 Description

• Own customer deployment, adoption, and outcomes for a portfolio of 10 accounts, from presales through renewal • Lead deployment planning and implementation across your book, e.g.: scoping, deployment plan creation, kickoff meetings, use case alignment, coordination of delivery (e.g. managing internal and partner teams), project reporting • Track and manage risks and issues across active deployments, driving resolution before they impact timelines or outcomes • Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption, drive renewals, and deepen stakeholder engagement • Drive product adoption by running live working sessions, identifying new use cases to expand value over time, and showcasing new platform capabilities with a point of view on how they enable customer growth • Develop and maintain success plans tied to customer goals, tracking milestones and risks from onboarding through renewal • Build and deliver executive business reviews that connect Amplitude usage to measurable business impact, turning adoption into a renewal and expansion story • Partner with Account Executives on renewals and expansion, building the value story, coaching champions, and identifying growth opportunities across your book • Serve as the voice of the customer internally, channeling product feedback, market needs, and customer priorities to shape how Amplitude builds and delivers • Continuously improve how you operate: develop repeatable playbooks, share best practices across the team, and find new ways to drive customer outcomes at scale

🎯 Requirements

• 7+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS • 3+ years of experience specifically leading enterprise software deployments where change management and foundational data governance were core priorities. • 2+ years managing a portfolio of 8-10 Strategic accounts • Experience co-owning renewals and contributing to expansion pipeline alongside a sales counterpart • Experience training or enabling non-technical teams to become data-sufficient. • Excellent communication skills to influence everyone from a data engineer to a C-level executive. • Expert-level project management skills and the ability to thrive in an independent and fast-paced environment.

🏖️ Benefits

• Excellent ​M​edical, ​D​ental and ​V​ision insurance coverages, with 100% employer-paid premiums for employee ​M​edical, ​D​ental,​ ​​​​​​​​Vision on select plans • Flexible time off, ​p​aid holidays, and more • Fidelity 401/K • Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more • Excellent Parental benefits including​:​ 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support • Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only) • Employee Stock Purchase Program​ (ESPP)​