Field Service Engineer

🕒 April 10

🦀 Maryland – Remote

🦀 Maryland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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AMS Group, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

AMS Group comprises established companies providing innovative technologies and equipment with a full range of integrated logistics support services to US and international customers in the defense and security markets. AMS Group has a strong reputation as a trusted partner with 35+ years of experience, offering unwavering attention to quality and delivering superior performance.

📋 Description

• Perform on-site installation, configuration, maintenance, and verification of company security and surveillance systems in accordance with approved engineering documentation. • Execute and oversee server rack population, equipment mounting, structured cabling, labeling, and physical system assembly as required to support engineering activities. • Perform field service execution activities equivalent to those of Field Service Technicians when necessary to support mission requirements. • Make engineering change decisions • Diagnose system-level issues related to cameras, radar systems, networking equipment, power systems, and supporting IT infrastructure. • Perform structured troubleshooting and root cause analysis to identify technical faults, integration issues, or performance deficiencies. • Develop and implement corrective actions and field-level engineering solutions. • Validate corrective actions through testing, verification, and operational checks. • Provide technical direction to Field Service Technicians during field deployments. • Serve as a technical point of contact for assigned field activities and customer interactions. • Coordinate with engineering, product, and program stakeholders to communicate technical findings, risks, and recommendations. • Establish field service methodologies and technical procedures when existing guidance is unavailable or insufficient. • Exercise engineering judgment to define execution processes for installation, troubleshooting, and maintenance activities. • Ensure procedures are technically sound, safe, repeatable, and aligned with system design intent. • Serve as the technical authority for newly developed field service processes until formally adopted. • Produce clear and accurate technical reports documenting system issues, root cause analysis, corrective actions, and outcomes. • Ensure field service documentation, installation records, and maintenance documentation accurately reflect engineering changes and resolutions. • Provide detailed technical feedback to support continuous improvement of products, procedures, and documentation. • Author, validate, and standardize procedures that become the baseline for field service execution by Field Service Technicians. • Draft rack elevation drawings, boundary diagrams, and connection drawings. • Maintain required certifications, safety training, and operational qualifications associated with the role. • Participate in formal training and on-the-job development to gain proficiency across company product offerings within 6–12 months. • Support training and development of Field Service Technicians through technical guidance, procedure generation, and mentorship. • Generate externally facing procedures for deliverable system operation and service.

🎯 Requirements

• Ability to follow established procedures, identify deviations, and escalate issues appropriately. • Ability to read, understand, and follow technical manuals, engineering drawings, wiring diagrams, and written procedures. • Ability to safely use hand tools, test equipment, and company-provided systems in accordance with training and established procedures. • Ability to follow established processes, checklists, and safety requirements in field environments. • Ability to identify deviations from expected system behavior and escalate issues appropriately. • Strong team player with the ability to establish solid working relationships with technical staff, peers, customers, and host nation end users. • Effective verbal communication skills for coordination with Field Service Technicians, project leadership, and site personnel. • Strong organizational skills and ability to manage assigned tasks in dynamic field environments. • Must be able to lift up to 50 pounds. • Must be comfortable working at height and willing to become a certified authorized climber/rescuer. • Ability to obtain and maintain a valid U.S. passport for domestic and international travel. • Must be eligible to obtain and maintain a U.S. Department of Defense (DoD) Secret security clearance. • Ability to perform independent field service tasks with minimal supervision. • Working knowledge of company security and surveillance systems, including cameras, radar systems, networking equipment, power systems, and supporting IT infrastructure. • Ability to interpret installation documentation and execute multi-step installation activities accurately. • Ability to document field activities clearly and accurately in written reports. • Ability to support and guide Field Service Technicians in proper task execution. • Ability to diagnose technical issues and perform structured root cause analysis. • Ability to develop and implement field-level engineering solutions within defined technical boundaries. • Ability to evaluate system performance and verify corrective actions through testing and validation. • Ability to communicate technical findings and recommendations to engineering, product, and program stakeholders. • Foundational understanding of system architecture, interfaces, and integration concepts. • Experience with C4ISR systems, hardware fabrication, vehicle/platform system integration, and/or test & evaluation. • Basic experience with general purpose scripting languages. • Previous experience in technical field service support. • Bachelor’s degree in engineering or a related STEM discipline.

🏖️ Benefits

• CONUS and OCONUS travel is required up to 60%