Field Service Technician

🕒 April 10

🦀 Maryland – Remote

🦀 Maryland – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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AMS Group, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

AMS Group comprises established companies providing innovative technologies and equipment with a full range of integrated logistics support services to US and international customers in the defense and security markets. AMS Group has a strong reputation as a trusted partner with 35+ years of experience, offering unwavering attention to quality and delivering superior performance.

📋 Description

• Perform on-site installation, configuration, and maintenance of company-provided security and surveillance systems in accordance with engineering drawings, procedures, and Field Service Engineer direction. • Execute assigned field service tasks related to cameras, radar systems, networking equipment, power systems, and supporting IT infrastructure. • Perform server rack population, equipment mounting, structured cabling, labeling, and physical system assembly following established procedures. • Support scheduled field service activities both CONUS and OCONUS, including equipment installation, system validation, and routine maintenance. • Identify system irregularities or installation issues and escalate findings to Field Service Engineers for diagnosis and resolution. • Assist with corrective actions for known issues under guidance from Field Service Engineers or senior technicians. • Safely use hand tools, test equipment, and basic diagnostic tools following training and established procedures. • Follow wiring diagrams, checklists, and installation documentation to ensure systems are assembled and installed correctly. • Support remote or telephonic technical assistance activities as directed. • Complete required field service documentation, checklists, and installation records accurately and in a timely manner. • Provide clear written and verbal status updates to Field Service Engineers and project leadership as required. • Participate in formal training, on-the-job instruction, and mentorship to build proficiency in assigned tools, equipment, and systems within 6-12 months. • Maintain required certifications, safety training, and operational qualifications associated with the role.

🎯 Requirements

• High school diploma or equivalent (GED) required. • No prior field service experience is required for entry into this role. • Ability to follow established procedures, identify deviations, and escalate issues appropriately. • Ability to read, understand, and follow technical manuals, engineering drawings, wiring diagrams, and written procedures. • Ability to learn and safely use hand tools, test equipment, and company-provided systems within 6–12 months of hire. • Ability to safely use hand tools, test equipment, and company-provided systems in accordance with training and established procedures. • Ability to follow established processes, checklists, and safety requirements in field environments. • Ability to identify deviations from expected system behavior and escalate issues appropriately. • Strong team player with the ability to establish solid working relationships with technical staff and peers, as well as with external government customers and host nation end users. • Effective verbal communication skills for coordination with Field Service Engineers, project leadership, and site personnel. • Strong organizational skills and ability to manage assigned tasks in dynamic field environments. • Must be able to lift up to 50 pounds. • Must be comfortable working at height and willing to become a certified authorized climber/rescuer. • Ability to obtain and maintain a valid U.S. passport for domestic and international travel. • Must be eligible to obtain and maintain a U.S. Department of Defense (DoD) Secret security clearance. • Prior exposure to technical, mechanical, electrical, IT, or field-based work environments (including military, vocational, internship, or entry-level technical roles) preferred. • Basic familiarity with electronic systems, cabling, or structured wiring concepts preferred. • Basic computer literacy, including experience using standard software applications (e.g., Microsoft Word, Excel, Outlook) and operating systems such as Windows or Linux preferred. • Familiarity with hand tools, power tools, basic test equipment, or maintenance tools through coursework, training, or prior experience preferred. • Previous experience working in environments requiring adherence to safety procedures, technical instructions, or standardized processes preferred. • Interest in developing technical skills related to surveillance systems, networking, electronics, or field service operations preferred.