Collector, CBO

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AMSURG

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

🤝 B2B

🏢 Enterprise

Healthcare • B2B • Enterprise

AMSURG is the nationally recognized leader in the strategic and operational management of ambulatory surgery centers (ASCs), providing high-quality, high-value same-day surgical services and a superior patient experience. The company partners with physician groups and health systems to form joint ventures and manages ASC operations, including anesthesia services and specialty centers for gastrointestinal, ophthalmology and orthopedic procedures. AMSURG emphasizes quality, consensus management with physician partners, and scalable operational expertise across the U. S.

📋 Description

• Follow up on outstanding claims and appeals • Work escalation views • Review Vendor Clarification logs • Provide employee and vendor training • Act as a knowledge resource for team members • Work Claim Ack Rejections, Claim Edits, and Charge Corrections • Phone patients for payment or payment arrangements • Print and re-file claims as needed • Work correspondence daily • Maintain continuing education and industry career development training • Exceed productivity standards outlined by the business line • Answer incoming calls from patients, insurance companies, and physician offices • Research and audit patient accounts for further payment or adjustments • Work KAM reports as assigned • Become proficient in the accounts receivable collector queue within 30–60 days of employment • Work 40–50 accounts daily with at least 90% accuracy • Calculate billing units and reimbursement amounts • Maintain strict confidentiality and follow company policies and procedures • Complete other duties as assigned • Read and follow the company code of conduct, ethics statements, employee handbooks, policies, procedures, and corporate mandates • Participate in mandatory training programs • Report actual or suspected compliance violations and prohibited activities • Obtain policy clarification and use Compliance, Human Resources, or Legal resources when necessary • Support AMSURG’s values of excellence, collaboration, ethical responsibility, and engagement

🎯 Requirements

• High school graduate or equivalent • 3–5 years of experience in a healthcare insurance receivables environment • Two–three years of collection experience required • Working knowledge of CPT, ICD-9, and ASA codes • Strong mathematical, research, analytical, decision-making, and problem-solving skills • Strong data gathering and reporting skills • Working knowledge of medical terminology, insurance processing guidelines, and laws • Advanced understanding of commercial, Medicare, and Medicaid payers • Working knowledge of TWCC guidelines and laws • Working knowledge of commercial managed care insurance, Medicare, and Medicaid guidelines • Strong interpersonal, verbal, and written communication skills • Ability to work with physicians, external customers, hospital staff, coworkers, and senior leadership • Ability to work independently with limited supervision • Advanced understanding of claim needs and billing activities, including billing edit evaluation/correction, claim transmission, rejections, and other claim functions • Knowledge of Microsoft Office Suite, including Word and Excel • Associate or bachelor’s degree in business administration or a related field preferred • Two years of posting, coding, or accounts receivable collection experience in a healthcare organization preferred

🏖️ Benefits

• Paid Time Off • 9 observed holidays • Paid family leave • Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • Healthcare FSA • Dependent Care FSA • Limited Healthcare FSA • Transportation and Parking FSAs • HSA • Matching 401(K) Plan • Recognition, training, and professional growth opportunities • Reasonable accommodation during the application and interview process