Director, Client Delivery

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AMSURG

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🏢 Enterprise

B2B • Enterprise

AMSURG is the nationally recognized leader in the strategic and operational management of ambulatory surgery centers (ASCs), providing high-quality, high-value same-day surgical services and a superior patient experience. The company partners with physician groups and health systems to form joint ventures and manages ASC operations, including anesthesia services and specialty centers for gastrointestinal, ophthalmology and orthopedic procedures. AMSURG emphasizes quality, consensus management with physician partners, and scalable operational expertise across the U. S.

📋 Description

• Responsible for making initial contact with prospective clients to uncover needs for Medical Billing & Healthcare Revenue Cycle Management services, including Coding, Billing, Payment Posting, AR & Denial Management services, Patient Payment solutions & RCM Analytics. • Oversee the management of client delivery and center onboarding relationships, ensuring compliance with contractual obligations and performance benchmarks. • Analyze performance data to track and report on CBO efficiency, identifying areas of risk and opportunity for process enhancement. • Conduct regular reviews and meetings with center leaders and CBO operations to assess performance metrics, discuss challenges, and push for continual improvement. • Collaborate closely with the Sr. Director of Third Party to assist with the strategic consolidation of third-party vendors as required based on performance analysis and company direction, optimizing our revenue cycle management. • Foster strong relationships with surgery center administrators, CBO operations, and AMSURG leadership to ensure alignment of revenue cycle strategies. • Serve as a subject matter expert in revenue cycle management, offering guidance and strategic insights to internal stakeholders, operations leadership, surgery center administrators and surgeon partners.

🎯 Requirements

• Experience as a Revenue Cycle Management leader in system conversions and process improvement. • Exceptional ability to comfortably speak with and present to prospective clients using proven selling and persuasion skills. • Proven ability to manage multiple stakeholders and vendors in a complex, fast-paced environment. • Strong analytical skills with proficiency in Microsoft Office, particularly Excel, and familiarity with data visualization tools like Tableau, Power BI and Viewgol. • Excellent leadership and communication skills, capable of driving change and fostering a culture of accountability and continuous improvement. • Deep understanding of Medicare/Medicaid and other government payors, as well as commercial insurers and specialty contracts. • Bachelor’s degree with an emphasis in finance, accounting, or healthcare administration. Graduate degree preferred. If an individual possesses an MS or MA Graduate Degree in a related field of study, prior experience of 6-8 years in people management and/or healthcare operations or revenue cycle is acceptable. Must have 8-10 years management experience in practice administration, client services, third party billing or healthcare reimbursement.

🏖️ Benefits

• Paid Time Off • Medical • Dental • Vision • Life • Disability • Healthcare FSA • Dependent Care FSA • Limited Healthcare FSA • FSAs for Transportation and Parking • HSAs • matching 401(K) Plan • 9 observed holidays • paid family leave • accrual of Paid Time Off (PTO) each pay period with a minimum of 20 days and up to 25 days per calendar year