Customer Support Representative

🕒 May 11

🇺🇸 United States – Remote

💵 $50k - $70k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Anagram

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

⚕️ Healthcare Insurance

🤝 B2B

SaaS • Healthcare Insurance • B2B

Anagram is a company focused on simplifying insurance billing for eye care professionals. Their platform allows practices to manage patients’ eligibility, benefits, costs, claims, and orders all in one place. Anagram helps out-of-network patients leverage their vision insurance benefits by checking eligibility and filing claims, ultimately helping practices increase revenue and improve operational efficiency. By unifying and managing insurance billing, Anagram supports optometrists, ophthalmologists, and opticians in making more informed decisions regarding vision plans and enhancing patient care. With endorsements from trusted sources and over 3 million patients assisted, Anagram positions itself as a vital partner to eye care providers in optimizing their business.

📋 Description

• Provide timely, accurate, and empathetic support to customers via chat and email • Understand and identify customer needs, guiding them through specific features and functionalities • Maintain and update internal knowledge bases and customer records • Share updates about new features, improvements, or processes with customers • Collaborate cross-functionally with other teams to ensure a smooth customer experience

🎯 Requirements

• 1–3+ years of experience in a customer service or support role • A team player with a positive, “can-do” attitude • Strong communication and active listening skills • Excellent problem-solving abilities • Comfortable managing multiple tasks in a fast-paced environment • Patient and empathetic when handling challenging cases • Quick to learn and comfortable using a variety of tools, including but not limited to: Intercom, Slack, HubSpot, & Google Workspace

🏖️ Benefits

• Industry-leading compensation, including salary and equity ownership • MacBook, monitor, and all the technologies you need to succeed • Full Medical & Dental Insurance • Unlimited PTO • 401k • Remote first company • Fast-paced startup environment