Customer Experience Analyst

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🕒 May 8

🏰 Missouri – Remote

🏰 Missouri – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

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Children's Mercy

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🤝 Non-profit

🔬 Science

📚 Education

Non-profit • Science • Education

Children's Mercy is a nonprofit pediatric health system and hospital in Kansas City that provides comprehensive clinical care for infants, children and adolescents, offering routine care, urgent care, and highly specialized treatments across multiple pediatric specialties. It operates a research institute that runs clinical trials and studies, offers professional education for clinicians, and provides patient-facing services including a patient portal, telehealth, and community outreach. Children's Mercy is nationally ranked and functions as a 501(c)(3) charitable organization that accepts donations and volunteers to support its mission.

📋 Description

• Gathering Patient care and outcomes data through Care Calls, KVC Hospitals' EHR, and other means. • Organizing data & presenting it in a way that is understandable to others. • Working with other departments to develop enhanced data collection methods and monitoring systems as necessary. • Completing Care calls (discharge/aftercare communication with guardians) for all KVC Hospitals sites. • Demonstrating competence with tools and databases used by KVC Hospitals to provide adequate care for Patients. • Collecting, organizing, analyzing & presenting data related to Patient care provided by KVC Hospitals as assigned. • Providing presentations via video conferencing system or in-person as needed. • Participating in Performance Improvement initiatives. • Managing data collected & inputted in Qualtrics. • Aiding in the evaluation of implementation best practice. • Navigating challenging situations & professionally communicating with internal and external stakeholders. • Working only within the authorized schedule provided by management.

🎯 Requirements

• Bachelor's Degree from an accredited college or university in data science, computer science or social services, psychology, management information systems or other related field of study is required. • Valid driver's license and auto insurance. • A minimum of at least one year of experience in data collection, organization and evaluation is required. • Experience in or general knowledge of child psychiatric care system & utilizing an Electronic Health Record program is preferred. • Detail-oriented, effective organizational skills, time management, and excellent analytical and problem-solving skills are necessary. • Requires proficiency with Microsoft Office products.

🏖️ Benefits

• KVC is a family of private, nonprofit organizations that strengthen families, prevent child abuse and neglect, and help people achieve mental health wellness. • Positive, supportive workplace where each person can do work they love. • Unparalleled level of flexibility, wellbeing, learning, inclusion, recognition, and rewards.