Customer Experience Analyst

🕒 May 8

🏰 Missouri – Remote

🏰 Missouri – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

👻 Ghost score 65%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Children's Mercy

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

🤝 Non-profit

🔬 Science

Healthcare • Non-profit • Science

Children's Mercy is a nonprofit pediatric health system and hospital in Kansas City that provides comprehensive clinical care for infants, children and adolescents, offering routine care, urgent care, and highly specialized treatments across multiple pediatric specialties. It operates a research institute that runs clinical trials and studies, offers professional education for clinicians, and provides patient-facing services including a patient portal, telehealth, and community outreach. Children's Mercy is nationally ranked and functions as a 501(c)(3) charitable organization that accepts donations and volunteers to support its mission.

📋 Description

• Conduct discharge and aftercare communication calls with guardians for all KVC Hospitals sites • Collect, organize, and analyze data related to patient care • Present findings via video conferencing or in-person • Manage data input and evaluation within Qualtrics • Collaborate with various departments to develop enhanced monitoring systems and data collection methods • Participate in Performance Improvement initiatives to evaluate the implementation of best practices • Gather patient care and outcomes data through Care Calls and Electronic Health Record systems • Translate complex information into understandable insights that drive clinical excellence • Inform best practices across all KVC Hospitals locations

🎯 Requirements

• Minimum age of 20 years • Bachelor’s Degree from an accredited college or university in Data Science, Computer Science, Social Services, Psychology, Management Information Systems, or a related field • A minimum of one year of experience in data collection, organization, and evaluation • Valid driver’s license and auto insurance • Proficiency with Microsoft Office products • Strong analytical, time management, and problem-solving skills • Ability to communicate effectively in English (written and verbal) to conduct official business • Maintain a professional, secure home office environment to protect proprietary company and patient information • Preferred: General knowledge of the child psychiatric care system • Preferred: Experience utilizing Electronic Health Record programs

🏖️ Benefits

• Work Wellbeing score of 83 • Positive, supportive work environment • Reasonable accommodations for qualified individuals with disabilities, consistent with applicable law • Opportunities to grow