Member Support Specialist

🕒 May 1

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 65%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fruitful

WebsiteLinkedInAll Job Openings

11 - 50 employees

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

Fruitful is a financial wellness membership that provides personalized financial guidance and automation for managing money. Members work one-on-one with dedicated Financial Guides who help create customized financial systems tailored to individual goals. The platform offers features such as high-yield cash accounts, expert investment management, and ongoing support designed to simplify finances, reduce stress, and assist members in reaching their financial aspirations.

📋 Description

• Own the member support queue end-to-end — triaging, responding to, and resolving inbound email inquiries with care and consistency • Handle phone callbacks from the main support line, returning calls within defined SLA windows • Manage membership and account inquiries, including cancellations, billing questions, banking, and account servicing issues • Identify and escalate issues requiring input from Guidance, Bank / Investing Ops, or Engineering teams • Contribute to the internal knowledge base, macro library, and documentation • Flag recurring issues and help develop solutions to prevent repeat problems from entering the queue • Work a set schedule of 9am–6pm PT, four weekdays plus one weekend day; remote from any time zone with hours anchored to 9am–6pm PT

🎯 Requirements

• 2–3 years of experience in a member-facing, customer-facing, or support role • Strong written communication skills — you write clearly, warmly, and without jargon • A genuine care for the people you're helping, not just closing tickets but actually solving problems • Highly organized and able to manage your own time and priorities in a remote environment • Energized by process and improvement — you notice when something keeps breaking and want to fix it • Comfortable with ambiguity and working somewhere that's still being figured out • Familiarity with a support tool like Zendesk, Intercom, or Freshdesk is a plus • Experience in fintech, banking, or financial services is preferred

🏖️ Benefits

• Competitive compensation package including salary and equity • Flexible, self-directed time-off • Fully remote • Work-from-home setup stipend • 401(k) program with company match • Comprehensive health benefits package with a substantial employer subsidy